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Cisco UCCE Administrator
ProLegion
posted 13hr ago
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Job Description
Job Title: Cisco UCCE Administrator
Location: Remote
Experience: 6-10 Years
Job Overview:
We are seeking an experienced Cisco UCCE (Unified Contact Centre Enterprise) Administrator to design, implement, and manage Cisco UCCE solutions. The ideal candidate will have hands-on experience with integrating UCCE systems with Azure cloud services, driving modern contact center capabilities and streamlined workflows.
Key Responsibilities:
- Design, implement, and configure Cisco UCCE solutions, including components like CVP, ICM, and Finesse.
- Perform end-to-end system setup, deployment, and testing of UCCE environments.
- Manage and maintain UCCE environments, including call routing, reporting, and workforce management.
- Implement advanced features such as omnichannel communication, call recording, and analytics.
- Support integration with third-party applications, including Azure and APIs.
- Install and configure UCCE services like Call Manager, Router, CVP, Finesse, CUIC, and more.
- Develop ICM scripts, CVP IVR applications, and Finesse CTI screens.
Good to Have:
- Experience with Azure integration, including Azure Bot Services, Azure Communication Services (ACS), and Azure Event Grid.
- Ensure secure and reliable connectivity between on-premises UCCE systems and Azure cloud environments.
Employment Type: Full Time, Permanent
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