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Language Specialist
ProLegion
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1. Provide technical assistance: Assist Native Language-speaking customers in resolving technical issues they encounter with our products or services through various channels such as phone, email, or chat.
2. Troubleshoot and diagnose: Identify and troubleshoot customer issues by gathering information, analyzing symptoms, and utilizing available resources to provide accurate solutions.
3. Communicate effectively: Clearly and concisely communicate technical solutions to customers in Spanish/Italian/German, ensuring they understand the steps required to resolve their issues.
4. Document and escalate: Accurately document customer interactions, technical solutions provided, and steps taken to resolve issues. Escalate complex or unresolved problems to the appropriate team or department for further investigation.
5. Provide product information: Educate customers on the features, functionality, and proper usage of our products or services, ensuring they have a comprehensive understanding.
6. Maintain customer satisfaction: Ensure customer satisfaction by addressing their needs promptly and professionally, striving to exceed their expectations and maintain a positive customer experience.
7. Stay updated: Keep up-to-date with product knowledge, industry trends, and technological advancements to enhance your technical skills and provide the best support possible.
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Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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