Analyst Programmer

The position is for an experienced AP in the Central Technology team in India and will primarily be focussed on technical support for the Collaboration applications.

The person required to work closely with business on collaboration vendor application. The person would also require keeping business well informed about the progress on the issues. The person would require gaining good understanding of the quality processes followed in Fidelity. The person shall also have to liaise with various support teams such as technology infrastructure services, IT Security, UNIX server team, and database team for resolving issues/conflicts.

The role requires the candidate to be able to carry out the following prime functions:

Incident management

Technical Support

Excellent communication with business and vendors.

Flexible to provide support in India and UK hours

Problem management & Change management

Continuous Improvements

This demanding role would perfectly suit a dynamic individual looking to work in a fast-paced environment to ensure the smooth running of business-critical systems.

The candidate should be open to support in UK business timings & cover on-call shift (24*7).

Key Responsibilities

Experience and Qualifications

Technical Skills

Essential Skills:

Desirable Skills include:

Behavioural