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Analyst Programmer
2-3 years
₹ 12.5 - 13L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Analyst Programmer
Fidelity International
posted 11hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The position is for an experienced AP in the Central Technology team in India and will primarily be focussed on technical support for the Collaboration applications.
The person required to work closely with business on collaboration vendor application. The person would also require keeping business well informed about the progress on the issues. The person would require gaining good understanding of the quality processes followed in Fidelity. The person shall also have to liaise with various support teams such as technology infrastructure services, IT Security, UNIX server team, and database team for resolving issues/conflicts.
The role requires the candidate to be able to carry out the following prime functions:
Incident management
Technical Support
- Monitor the process/jobs and work with different Infrastructure teams to resolve.
- Perform Daily Health check.
- UAT/Prod release support.
Excellent communication with business and vendors.
Flexible to provide support in India and UK hours
Problem management & Change management
Continuous Improvements
This demanding role would perfectly suit a dynamic individual looking to work in a fast-paced environment to ensure the smooth running of business-critical systems.
The candidate should be open to support in UK business timings & cover on-call shift (24*7).
Key Responsibilities
- Understanding applications from the core for support and enhancements perspective
- Impact analysis for any changes/enhancements raised by users
- Ownership of issues, seeing them through to resolution and to the satisfaction of the end user
- SQL script skills to inspect the database, if required
- Interact with the customers to understand their problems, provide solutions or workarounds, and at times guide/train them on how to use the application
- Timely Escalation of issues to PM and Senior IT Management.
- Interacting in a friendly and professional manner with customers and the various support groups
- Understanding the responsibility to work on various applications simultaneously and update to all stake holders
- Cater technology end of life requirements
- Install/test application on new updated infrastructure
Experience and Qualifications
Technical Skills
Essential Skills:
- 2-3 years of overall IT experience
- Experience in supporting vendor / 3rd party (SaaS) application. Having good communication and liaising skills
- Strong working knowledge of .NET MVC, Python, SQL Server, Windows/Unix, SharePoint
- Proficient in using devops tools Jenkins, GitHub, ELK
- Knowledge of mobile APIs and iOS/Android troubleshooting
- Well versed with ITIL support processes
- Sound experience in Production support work
- Experience in understudying the existing code and write technical specifications
- Person should be open to work in UK shift and on-call support
- Sound analytical & debugging skills
- Excellent written and verbal communication skills
- Can work as part of the small team with independent role
- Proven ability to work well under pressure and in a team environment
- Appreciate the business principles involved in the project
Desirable Skills include:
- Experience in mobile application hosting and deployments
- Knowledge of Cloud AWS/Azure
- ITIL certification
- IIS and web server configurations
Behavioural
- Good analysis and problem resolution skills.
- Excellent communication, inter personal and presentation skills.
- Flexibility and adaptability to meet deadlines.
- Self-motivated and team player attributes.
Employment Type: Full Time, Permanent
Read full job descriptionFidelity International Interview Questions & Tips
Prepare for Fidelity International Programmer Analyst roles with real interview advice
Top Fidelity International Programmer Analyst Interview Questions
Q1. What you do when a batch fails in production?
asked in
Programmer Analyst interview
Q2. 1. What is serialization? 2. What is a Singleton class? 3. Difference b/w interface and abstract class. And a few more basic java 8 question ... read more
asked in
Programmer Analyst interview
What people at Fidelity International are saying
Rating based on 34 Programmer Analyst
reviews
Anonymous · DBA / Data warehousing
in Gurgaon / Gurugram
Likes
Good place to work
Dislikes
Nothing
Read 34 reviewsProgrammer Analyst salary at Fidelity International
reported by
305
employees
with 2-6
years exp.
₹7.5
L/yr - ₹17.6
L/yr
136%
more
than the average Programmer Analyst Salary in India
View more details
What Fidelity International employees are saying about work life
based on 542 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Fidelity International Benefits
Submitted by Company
We’ll help you find the perfect balance We’re welcoming We’re flexible
Submitted by Employees
View more benefits 
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