Program Manager, Flow Control

Amazon. com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon. com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon. com to research and develop technology that improves the lives of shoppers and sellers around the world.

The Supply Chain Execution team at Amazon, India is looking for an experienced SOP Program Manager with a strong delivery record and leadership experience to own and manage strategic, cross-functional operations and business initiatives. SOP acts as bridge between business and operations teams and is responsible for seamless business planning and execution during peak and off peak periods while maximizing customer/seller/vendor experience. This role involves driving critical decisions with cross functional teams and senior leadership and demands strong program management skills along-with an ability to drive data driven discussions.

An SOP manager is a highly visible and critical role in Amazon from driving ownership, earning trust of stakeholders to delivering results. This position involves regular communication with Operation Teams, senior management, Tech teams, and project sponsors on status, risks and change control. An SOP manager focuses on deep diving forecasting performance to build a robust output, by keeping plans, feedback and goals aligned between all the above mentioned stakeholders. This role will oversee the ownership, coordination and administration of all aspects of an on-going program including volume and capacity forecasting and execution, software designing and driving process improvements across various stakeholder

The candidate is expected to have exceptional analytical, planning and written/verbal communication skills along with preferred experience in Forecasting, Sales Operations Planning and Inventory management. You know and love working with business intelligence tools, is comfortable accessing and working with big data from multiple sources, and enthusiastic about partnering with the business to deliver results. You would be a self-starter, comfortable with ambiguity, able to think big and enjoy working in a fast paced environment.
Roles and Responsibilities:
Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience
Lead daily, weekly and monthly SOP cycles with operational stakeholders.
Provide actionable insights into current delivery performance and improvements avenues.
Support the business growth in constrained environments with frugal and innovative solutions
Make the existing processes scalable by identifying and implementing available tools/automation
Rollout best practices from other geographies and standardization of tools and processes to minimize end to end supply chain losses
Utilize exceptional problem-solving and communication skills to influence business, operations and technical audiences
Program manage and drive decision making across cross functional teams and senior leadership - 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements