Program Manager , ACES

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:
Serve as gatekeeper in assigned process areas for the change management process
Partner with tech organization on the business requirement documents (BRD)
Define the right process and work with operations to establish the right process path
Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
Demonstrates discretion in coordination of project scoping and selection to align with business objectives
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
Audits completed projects to verify sustained impact

This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.

The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths.

Key job responsibilities
Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:
Serve as gatekeeper in assigned process areas for the change management process
Partner with tech organization on the business requirement documents (BRD)
Define the right process and work with operations to establish the right process path
Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
Demonstrates discretion in coordination of project scoping and selection to align with business objectives
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
Audits completed projects to verify sustained impact

This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience. - 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements