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3.2

based on 563 Reviews

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1 UKG Product Support Representative Job

Product Support Representative III

3-5 years

Noida

Product Support Representative III

UKG

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Primary/Essential Duties and Key Responsibilities:
  • Work as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application.
  • Work on support tickets, which may also include outbound call backs, e-mails, and chats.
  • Acquire and expand knowledge of product offerings, support policies, and methods of support delivery.
  • Provide excellent customer service skills with a proactive approach for customer satisfaction.
  • Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms.
  • Use product knowledge and experience to resolve difficult chats submitted by end-users while making use of problem-solving abilities.
  • Maintain the "Partners for Life" model by providing white-glove support.
  • Work effectively within a fast-paced environment with a high degree of success
  • Acquire and maintain knowledge of product related changes and current department policies and procedures
  • Leverage various technologies and multiple screens efficiently.
  • Attend internal and external department training sessions as required
  • Qualifications

    Qualifications
  • Proficient in English, encompassing writing, speaking, and comprehension
  • Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment
  • 3-5 years customer service experience of US Payroll/Time and Labor/HR
  • Demonstrate strong technical troubleshooting skills including advanced diagnostic and problem-solving skills, identifying, and researching solutions for complex technical issues.
  • Confidence and strong leadership abilities
  • Strong verbal and written communication skills with demonstrated ability to communicate effectively
  • Ability to set and manage customer expectations
  • Effective collaboration and time management skills
  • Ability to multitask; can prioritize and juggle many tasks or projects at once
  • Experience in handling difficult or sensitive situations to include crisis management and conflict resolution skills, with a proven ability to navigate high-pressure situations while maintaining professionalism.
  • Highly motivated and team oriented
  • Openness to working in EST time zones to include flexibility in working hours to accommodate global team collaboration and customer needs.Education and Certifications:
  • Bachelors degree required: BCom, BA, BSc.
  • Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word
  • Certification in the Payroll/HR industry a plus

  • Employment Type: Full Time, Permanent

    Functional Areas: Customer Service & Operations

    Read full job description

    Prepare for Product Support Representative roles with real interview advice

    People are getting interviews at UKG through

    (based on 51 UKG interviews)
    Job Portal
    Campus Placement
    Referral
    Recruitment Consultant
    Company Website
    38%
    16%
    14%
    6%
    4%
    22% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What Product Support Representative at UKG are saying

    Product Support Representative salary at UKG

    reported by 1 employee with 6 years exp.
    ₹5.6 L/yr - ₹7.2 L/yr
    16% less than the average Product Support Representative Salary in India
    View more details

    What UKG employees are saying about work life

    based on 563 employees
    77%
    87%
    83%
    97%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    UKG Benefits

    Submitted by Company
    Medical and OPD
    U Choose
    U Krew Time
    Employee Meal Program
    Education Assistance
    Wellness Programs +3 more
    Submitted by Employees
    Work From Home
    Health Insurance
    Cafeteria
    Free Transport
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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    UKG Noida Office Location

    View all
    Noida, Uttar Pradesh Office
    Tower 4 B, Okaya Towers, 5, Sector 62 Noida, Uttar Pradesh
    201301

    Product Support Representative III

    3-5 Yrs

    Noida

    4mon ago·via naukri.com
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