Product Ops Associate (Contract)

About ALLEN.
After dominating the offline market of Tutoring, Allen Careers has set out to build the next big thing to happen to Education.
Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot.
Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree Systems to ensure tech enablement for millions of students.
We are backed by some of the best names in media, business, education, and technology.
This is a start-up, which has a reputed team, strong investors, and a legacy.
If building 0 to 1 excites you and you want to work with a team of proven leaders, please reach out to us..
Responsibilities.
Be the execution and improvement layer between the product and other ops teams.
Work with the product team on UATs and execute comprehensive onboarding and training programs for new and existing teachers/ administrators ensuring a smooth transition to our product.
Build and maintain SOPs for the same..
Derive insights, collaborate with cross-functional teams, and build the product backlog on iterations and improvements.
Operationalization and maintenance of processes to supplement the operations and academic teams.
Maintain communication channels between center heads, administrators, and the central product/ ops teams.
Prepare and run regular reports on operational metrics.
Requirements.
2+ years of experience in ops and coordination roles.
Can work independently and take ownership.
Ability to understand the product/ configs available and articulate/ train teams on new features.
Build strong relations with stakeholders and solve operational issues.
Hands-on experience with Excel and G-suite.
Ability to draw insights and articulate related success and pain points.