66 Allen Digital Jobs

About ALLEN Digital

Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot. Allen has the backing of some of the best names in business, education, and technology. With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform.

At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains Advanced), and school/board exams, including Olympiads, NTSE, etc.

Job Summary:

We are seeking a dynamic and analytical Customer Operations Manager to join our team. This role is responsible for generating actionable insights from customer service teams, identifying trends, and collaborating with cross-functional stakeholders to improve overall customer experience. The ideal candidate is passionate about customer advocacy, process improvements, and data-driven decision-making.

Key Responsibilities:

• Collect, analyze, and interpret data from customer interactions to identify trends, gaps, and opportunities for improvement.

• Collaborate with customer service teams to extract qualitative insights and understand key pain points.

• Work closely with product, operations, and other stakeholders to address recurring customer issues and enhance service processes.

• Develop and maintain dashboards and reports to track customer service performance and experience metrics.

• Drive initiatives to optimize workflows, reduce inefficiencies, and enhance response times.

• Advocate for customer needs by ensuring feedback is effectively communicated to relevant teams for product and process enhancements.

• Lead and support initiatives focused on improving customer satisfaction, retention, and loyalty.

• Identify and implement automation or technology solutions to improve customer service efficiency.

• Monitor industry trends and best practices to recommend innovative ways to improve customer interactions.

• Train and mentor customer service teams on best practices and new processes.

Key Requirements:

• Bachelors or Master s degree in Engineering, Business, Analytics, or a related field.

• 8+ years of experience in customer operations, customer experience, or related roles.

• Strong analytical skills with proficiency in data analysis (Excel).

• Excellent communication and stakeholder management skills.

• Proven ability to work cross-functionally and drive initiatives with multiple teams.

• Experience in process improvement methodologies (Lean, Six Sigma) is a plus.

• Passion for enhancing customer experience through data-driven insights.

• Ability to work in a fast-paced and dynamic environment.

Location: Jaipur, with travel to Bangalore