Product Ops Associate (Contract)"> Product Ops Associate (Contract)

About ALLEN:

After dominating the offline market of Tutoring , Allen Careers has set out to build the next big thing to happen to Education . Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot. Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree Systems to ensure tech enablement for millions of students. We are backed by some of the best names in - media, business, education, and technology. This is a start-up, which has a reputed team, strong investors, and a legacy. If building 0 to 1 excites you and you want to work with a team of proven leaders, please reach out to us.

Responsibilities:

• Be the execution and improvement layer between the product and other ops teams

• Work with the product team on UATs and execute comprehensive onboarding and training programs for new and existing teachers/ administrators ensuring a smooth transition to our product. Build and maintain SOPs for the same.

• Derive insights, collaborate with cross-functional teams, and build the product backlog on iterations and improvements

• Operationalization and maintenance of processes to supplement the operations and academic teams

• Maintain communication channels between center heads, administrators, and the central product/ ops teams

• Prepare and run regular reports on operational metrics

Requirements:

• 2+ years of experience in ops and coordination roles

• Can work independently and take ownership

• Ability to understand the product/ configs available and articulate/ train teams on new features

• Build strong relations with stakeholders and solve operational issues

• Hands-on experience with Excel and G-suite

• Ability to draw insights and articulate related success and pain points