TATA CLiQ - Product Manager - Payments Segment (5-8 yrs)

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.

At CLiQ:

- We obsess over customer delight.

- We are out there to find an alternate way of doing e-commerce.

- We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.

- We believe in Uncomfortable Transparency.

- We will always be respectful, empathetic, and caring about the well-being of our teams.

- we encourage experiments and creativity in Technology.

- We develop and use technology to enhance day-to-day life and have a positive impact on customers.

- We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all"

Roles & Responsibilities:

- To oversee and manage the product on daily basis through data insights, customer studies, competitive comparisons & benchmarking, stakeholder interviews and closely work with tech team to build product strategy and release features for Payment, SAP and Lower Funnel.

A. Product Management:

- SAP FICO & Lower Funnel Product Manager is responsible for handling Finance and General Controlling related SAP queries. Responsible through Blueprint, Design, Realization, Testing, Go Live and Stabilization activities.

- Provide ongoing production support and system enhancements to SAP FICO business users for all financial accounting

- Manage from concept to launch, collaborating with internal experts and clients to produce intelligent and insightful products and create holistic solutions.

- Industry research and identification of opportunities in competitive space to innovate for customers and distinguish Tata CLiQ Gift Card and Wallet product offerings

- Build, develop and manage the product roadmap for services and features of the platform in conjunction with technical program managers and engineers

- Gather detailed functional requirements and create product requirement (PRDs) and other documents to support rapid development and effectively manage trade-offs between costs / schedules versus customer benefits.

- Ensure PRDs, flow diagrams and wireframes are properly translated to live site and drive problem resolution once new features have gone live.

- Ability to work in agile scrum environment and as Scrum Product Owner

- Act as a Product SME to provide professional expertise and product knowledge to internal groups, customers and partners.

- Lead the ideation, experience and technical development of disruptive innovations across e-E-commerce financial services.

- Involved in Planning and executing unit, functional, system, integration, user acceptance, and performance testing during various phases of testing cycles.

- Managed the delivery of business change and business readiness, working closely with the business to ensure the solution is delivered at a high quality.

- Oversee the development of various features by working closely with designers, developers, the scrum master and business teams/other product funnels

- Integration to loyalty/rewards platform portfolio roadmap, backlog, product documentation, product reporting and KPIs

B. Product Analytics and Measurement:

- Continuously tracking and monitoring consumers, customers and competition and preparing insights & benchmark reports on the same.

- Collaborate with usability, analytics, and engineering team to develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track adoption for same.

- Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.

C. Product Operations Support:

- Triage, investigate, prioritize bugs and feature requests

- Respond to product questions coming from internal teams as well as customers in an external-facing capacity

- Work cross-functionally to help manage product rollouts and train internal teams

- Help survey customers and set up user interviews, and help take notes and summarize learnings

Skills and Attributes:

Desirable Knowledge Areas:

- Management and improvement of conversions by improving offers and payments experience for the customer

- Leading end-to-end integration of at least one payment method or payment processor

- SAP Certification on any one of SAP FICO or SAP MM or SAP SD is must.

- 4+ Years SAP FICO/SAP MMSD experience in ECC 6.0

- Analytical skills and familiarity with analytics tools

- Excellent communication and presentation skills, accommodating both engineering and business stakeholders

- Desire to identify and implement process improvements

- Problem-solving mindset and ability to dig in to complex topics

- Working payment product & ecommerce solution in banking, Telco, e-e-commerce, payment or technology companies

- Ability to thrive in a start-up-like environment