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1 Mashreq Global Services Product Manager Job
Product Manager-Trade and Working Capital
5-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Product Manager-Trade and Working Capital
Mashreq Global Services
posted 23d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assist the Frontline Team in achieving targeted Sales & Revenue numbers across the entire range of Trade Finance products suite
- Assist in developing and implementing the end-to-end customer experience process for Trade & Working Capital Customers
- MBA or a graduate with adequate market experience
- 5-6 years relevant experience in banking products - Trade & Working Product.
- Interpersonal skills
- Liaise closely with Relationship Managers/FER and Sales teams to achieve agreed goals and also support them with tactical campaign requirements
- Execute marketing campaigns to drive incremental business volume growth to meet targets
- Initiate & roll-out acquisition campaigns, sales initiatives, mass media/ direct mail as approved by the Product Manager.
- Execute market research as necessary (e.g., competitor analysis, trends by sub-segment e.g. sectors, industry) to remain competitive in the market
- Plan and implement cross-sell opportunities within the customer base by developing propensity models with help from Analytics team to increase product penetration index
- Co-ordinate the implementation/execution of business initiatives.
- Ensure customer satisfaction through effective processes and systems are in line with the overall segment strategy. Ensure that the customer experience meets the organizational service standards.
- Work closely with front-end and back-end to ensure SOP s are well defined for all transaction execution and impart training to the front-liners
- Ownership of product/customer issues - Develop & monitor an effective process, ensure timely communication to the network on all product related updates.
Internal:
- Liaise with Risk & Operations Units (i.e. FI, FTC, CAU/CCU, CIC) on day-to-day operational requirements, including customer queries/complaints
- Interact with the Product Manager to provide updates on portfolio performance, market feedback, and also for any other support as required.
- Interact with BIU for data mining and accurately targeting existing customers as well as prospective clients
- Interact with IT for developing/modifications in system & MIS.
- Interact with DBC , Service and Operations to ensure that the right level of service is being provided
- Interact with Finance to ensure correct CPRs/PPRs and revenue mapping
- Interact with IPU for Incentive payouts issues
External:
- Constant interaction with competition to keep track of market situation/activities
- Follow-up with marketing agencies & branding to ensure timely execution of campaigns/activities
Employment Type: Full Time, Permanent
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What Product Manager at Mashreq Global Services are saying
Product Manager salary at Mashreq Global Services
reported by
4
employees
with 13-18
years exp.
₹24
L/yr - ₹60
L/yr
64%
more
than the average Product Manager Salary in India
View more details
What Mashreq Global Services employees are saying about work life
based on 332 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mashreq Global Services Benefits
View more benefits
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Product Manager-Trade and Working Capital
5-6 Yrs
Kolkata, Mumbai, New Delhi +4 more
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