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1 Flipkart Product Manager Job

Product Manager I

2-6 years

₹ 13 - 50L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

Product Manager I

Flipkart

posted 20hr ago

Job Description

About the Role

Our team works on a wide range of post-purchase experiences, including order tracking, delivery communication, returns, refunds, issue resolution, and customer support automation.

We leverage AI, machine learning, and self-service capabilities to reduce friction and proactively address customer concerns. By continuously optimizing these touchpoints, we aim to enhance customer satisfaction while driving operational efficiencies.

About the team

The role is within the Customer Experience (CX) product team at Flipkart. The CX Product team is at the forefront of enhancing post-purchase journeys for millions of e-commerce customers across India.

Our mission is to create a seamless, intuitive, and hassle-free experience from the moment an order is placed. We focus on solving customer pain points through technology, automation, and data-driven insights, ensuring that every interaction is smooth and efficient.

Our team works on a wide range of post-purchase experiences, including order tracking, delivery communication, returns, refunds, issue resolution, and customer support automation.

We leverage AI, machine learning, and self-service capabilities to reduce friction and proactively address customer concerns. By continuously optimizing these touchpoints, we aim to enhance customer satisfaction while driving operational efficiencies.

You are Responsible for

  • Developing and owning a product charter & associated roadmaps, competitive analysis, market and domain research, and Go-to-Market (GTM) strategies to drive substantial business impact and enhance customer satisfaction
  • Be the voice of the customer and conduct extensive user studies to understand customer needs and identify current gaps in the system.
  • Assist in defining a product vision and strategy. Narrate & extensively document the product requirements and bring the projects to successful completion.
  • Work with exceptional engineers to build high-quality products that cater to various need states of the end user
  • Collaborate with partner teams, business teams, and other cross-functional stakeholders effectively in driving the projects and be the point of contact on the team
  • Taking ownership of end-to-end key product metrics throughout the product life cycle, ensuring continuous improvement and alignment with business objectives.

Skills Required:
Product Management, Problem Solving, Data Analysis, User Research, Competitor Analysis, Product Planning, Agile Methodology.

Employment Type: Full Time, Permanent

Read full job description

Flipkart Interview Questions & Tips

Prepare for Flipkart Product Manager roles with real interview advice

Top Flipkart Product Manager Interview Questions

Q1. Strategy assignment: Assume that Flipkart owned E-kart Logistics was thinking of entering the 'courier' business and how you as a product ma ... read more
Q2. How will you design a Product for an apartment complex where the apartment owners need to use certain club facilities like Gym, Garden, Book ... read more
Q3. Can you give me the total number of Tubelights in Bangalore?
View all 32 questions

What Product Manager at Flipkart are saying

3.5
 Rating based on 19 Product Manager reviews

Likes

The company has a few good leaders left who will help you learn and grow in your career

  • Work-life balance - Excellent
Dislikes

the salary compensation is very poor the leadership is not great and leads to making rash decisions which are not clearly communicated to the employees the company perks have dwindled to a point where you dont get paid for the leaves pending after you leave the company

  • Salary - Bad
  • +4 more
Read 19 Product Manager reviews

Product Manager salary at Flipkart

reported by 196 employees with 2-9 years exp.
₹15.1 L/yr - ₹51.7 L/yr
73% more than the average Product Manager Salary in India
View more details

What Flipkart employees are saying about work life

based on 10.8k employees
67%
34%
52%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Flipkart Benefits

Health Insurance
Job Training
Free Food
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

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Flipkart Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
Flipkart.com, Mysore Road, Old Guddadahalli, Guddadahalli Bengaluru
Karnataka 560026
Bangalore Office
Flipkart, #56/18 & 55/09, 7th Floor, Ozone Manay Tech Park, Hosur Road, Garvebhavipalya Bangalore
Karnataka 560068

Product Manager I

2-6 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com
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