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Morningstar

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3.9

based on 1.1k Reviews

Video summary

5 Morningstar Product Consultant Jobs

Product Consultant

Morningstar India (P) Ltd.

3.9

based on 1.1k Reviews

0-5 years

New Delhi

1 vacancy

Product Consultant

Morningstar

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Bfsi Analytical Chemistry MS Office Air Ticketing

+ 3 more

Job Description

Good communication skills: Written and verbal to understand the current application and working with product managers, software development teams, direct interaction with Australian end-users.
Good listening skills: As to understand the exact client query and decide on the flow of work.
Comprehensive problem-solving skills, ability to rephrase the ongoing query and drill down to stepwise solutions within the timeline.
Attention to detail and analytical bent of mind.
Confidence, patience, soft skills & empathy.
Excellent interpersonal skills.
Strong documentation skills.
Ability to learn and contribute one step ahead.
Proactiveness to meet department representatives to discuss cross-department initiatives and facilitate the discussion of potential solutions for areas of inefficiency, bottlenecks, or waste.
Hunger to find opportunities to automate existing business processes.

Technical abilities expected:

Sound knowledge of financial markets and capital markets, preferably international finance.
An MS Office specialist with good competencies in MS Word, Excel, PPT s.
Prior usage of any ticketing applications, such as Jira, Zendesk or Bugzilla.
Prior usage of automated Lead management & Customer Service Management tools, such as Zendesk, Freshdesk, intercom, Live Agent, Happy fox, SharePoint.

Abilities expected for internal communication -

Think analytically, create, and improvise different scenarios before internal escalation.
Understanding of functional testing before escalation/delivery.
Basic understanding of how a software development lifecycle, scrum and agile team works.

Basic Qualifications

A full-time master s degree in finance (MBA or PGDM).
Minimum 2 years of professional experience in BFSI.
Computer fundamentals and an MS office specialist.
A bachelor s degree in engineering, Math s or computer applications will be added advantage (Not a mandate).

Responsibilities

Improve customer service experience, create engaged customers, and facilitate organic growth.
Take ownership of customer issues and follow problems through to resolution.
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports.
Responsible to resolve Customer queries on a regular basis.
Regularly review Customer tickets and ensure its resolution and if required pass it on to the development team.
Coordinate with Product Managers as per the client s requirement and ensure frequent and timely updates to clients.
Ensure regular review of helpdesk & support articles written by the team and write articles as and when required.
Ability to engage the clients through B2B communication over emails, chats, and calls.
Responsible for helping new joiners and if required conduct training for different product modules and support SOP.
Support other team members on a regular basis in helpdesk chat.

Employment Type: Full Time, Permanent

Read full job description

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What Product Consultant at Morningstar are saying

2.8

Rating based on 9 Product Consultant reviews

Anonymous · BFSI, Investments & Trading in Mumbai

Likes

The overall company is great with policies and benefits

Company culture - Excellent

Dislikes

The team with product consulting mixes 3 jobs into one role and is severely overworked with no proper sick leaves and sick leaves being considered as unplanned which affect your KPIs if more than 3 in a month. That's just terrible. Work hours and conditions are terrible. Other teams in the company have much better working conditions