Solution Designer / BA with Lead To Cash & Telecom Domain

Prodapt is looking for a Solution Designer / Business Analyst, who is a highly specialized professional who possesses in-depth knowledge and expertise in designing, implementing, managing, and troubleshooting networks.

• Need Solution designer, Business Analyst with telecom domain experience.
• Should have handson in Lead to Cash journey - Processes and Systems for Cellular Mobile service for Enterprise or End to End VPN service for Enterprise, Non-Terrestrial Network, Cloud PBX.
• Should have solid understanding on different Service Fulfilment journey metrics.
• Should have solid understanding of different OSS applications that support Lead to Cash journey.
• Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects.
• Exposure to deriving insights using data, identify improvements in the journey/processes, propose solutions on the identified improvement areas and provide consulting service to the telecom service providers is desirable.

• *Following Network OSS applications knowledge is mandatory - Inventory management (Service inventory/Physical inventory), Provisioning & Activation Syetem, Element Management System, Network performance management (monitoring, collecting data, reporting), Order orchestration. Knowledge on Network Monitoring System, Test & Diagnostics application, Incident and Change management system is desirable.
• ServiceNow TNI module is mandatory (Telecom Network Inventory).
• Knowledge on Telecom Access/Backhaul network, different network topologies, different network nodes for 5G Mobile service or VPN services or Non-Terrestrial Network or Cloud PBX is mandatory.
• Knowledge on CRM/BPM systems is optional. Knowledge on Salesforce, ServiceNow is optional.
• Ability to use telecoms, IT and enterprise architecture best practice methodologies, processes, functions, and data maps.
• Technical specialist skills in software design and implementations, with experience of cloud and on-premises systems architecture
• Requirements gathering for creating OSS service and solution design; Accountable for ensuring project delivery of multi-domain OSS solutions.
• Ability to define and articulate complex architectures to non-technical stakeholders.
• Produce and support the production of High Level Designs, Low Level Designs, test plans, Deployment Guidelines and TTO`s.
• Work in cross-functional delivery teams including partners and vendors to support delivery throughout the delivery lifecycle and ensure solutions are delivered into production on time and meet the operational acceptance criteria.
• Work closely with Network Design, Systems Development, Testing team, E2E Solution Architects, Operations teams.
• Knowledge on APIs, Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, REST/Webservices, JSON, Postman, Agile Development is needed.
• Functional Domains: Advanced knowledge in atleast one listed below: Network Service LCM, Network Orchestration/MANO, Telemetry/RCA 5G, AI/ML, OTT domain knowledge is a plus.
• Ensure the delivery of the solutions conforms to contractual outcomes and timescales.
• Support the Programme and Project Manager in project planning, risk and issue management and the budgeting process.
• Experience in working in Service Fulfilment related proposals.
• Performed the role of team lead (leading a team of atleast 4 members) is desirable.

• Ability to work with stakeholders to create and define problem statements and root cause analysis.
• Create and gather requirements from stakeholders, draw process diagrams, write user stories, ensuring documentation is complete, understandable, and unambiguous.
• Validation of the documentation with stakeholders.
• Capture and report back essential information from meetings.
• Familiar with Agile principles and in using JIRA or ServiceNow SPM tool knowledge.
• Use of collaboration and presentation tools like Mural.
• Minimum Educational Level: Bachelor Degree.Min Experience (Years):8Max Experience (Years):18