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Globiva

Compare

3.1

based on 1.5k Reviews

Video summary

1 Globiva Process Trainer Job

Process Trainer

globiva soft

3.1

based on 1.5k Reviews

1-5 years

₹ 3.3 - 6L/yr (AmbitionBox estimate)

Bangalore / Bengaluru, Gurgaon / Gurugram, Kolkata

1 vacancy

Process Trainer

Globiva

posted 4mon ago

Job Role Insights

Fixed timing

Key skills for the job

BPO Customer Service Training Analytical Skills MS Office PowerPoint OJT

Job Description

Job Descriptions:

As a Customer Service Trainer, you will be responsible for the training of our Support and Customer Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively.

Roles and Responsibilities:

Conduct and lead training classes for new customer service or sales executives
Develop onboarding plan for new hires Follow up with new hires after completion of training to ensure they continue to improve their skills.
Identify and implement creative solutions to processes to ensure they are as easy as possible for the customer service or sales staff to learn and retain.
Conduct process knowledge tests and constantly assess their knowledge.
Ensure adherence to the Lesson plan and ensure timely completion of the training program.
Have strong engagement to trainees and manage attrition during the training and OJT period.
Facilitate certification process and ensure smooth handover process to operations
Conduct refresher trainings and provide or disseminate process level updates on the floor.
Hand hold newly trained executives during the OJT program and ensure smooth movement of executives on to the production floor
Work with other team members and departments as needed to solve for consistency throughout the organization.
Participate actively in developing training materials and constantly look for opportunities to enhance training content.
Provide updates to training materials as processes and information changes.

Extensive experience working with Quality Analyst in BPO/KPO Sector
Total Experience: 1+Yrs
6 Days Working
Education -Any Graduate

Skills

Ability to train others, be patient, and understand the perspective of the customer is important.
Exceptional verbal, written and interpersonal communication skills.
Exceptional listening and analytical skills.
Must be proficient with Microsoft Office (PowerPoint, Word, basic Excel).
Ability to multitask and successfully operate in a fast paced, team environment.

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description