Bus Process Delivery Specialist - Risk and compliance

Skill required:Risk and compliance - Risk Management
Designation:Management Level - Team Lead/Consultant
Job Location:Bengaluru
Qualifications:Any Graduation
Years of Experience:7 to 11 years
What would you do?
The Software and Platform vertical helps the world's leading platform companies accelerate, scale and improve their businesses as their most trusted, innovative, comprehensive and experienced partner. You will be working as a part of the Risk & compliance team which is responsible for helping clients and organizations identify risks and create mitigation plans. In Risk Management you will be responsible for anticipating, plan for, and react to risks and issues to the project, including categorizing their severity, taking into account the likelihood of occurrence, mitigation & contingency planning. You will be expected to follow an agile approach that builds risk management into scrum roles, artifacts, and events and helps in continuous project delivery.
What are we looking for?

Ability to work well in a team

Adaptable and flexible

Written and verbal communication

Ability to handle disputes

Effective Verbal Communications- Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action ? Effective Written Communications- Create, deliver, or exchange concise written documentation with thoughts, opinions, or information to convey meaning, construct shared understanding, or promote action. Provide clear meaning to the audience by using correct grammar, sentence structure, punctuation, and style

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts

Problem Solving- The process of working through the details of a problem to find a solution. Able to capture, type and search accurate information ? Critical/ Analytical Thinking A process of conceptualizing, applying, analyzing, synthesizing, and evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action ? Microsoft Office Suite - Demonstrate skills and experiences related to the implementation and use of the Microsoft Office Suite, a package of office productivity software (e.g., Word, Excel, OneNote). Typing speed of 30 WPM with 98% accuracy Roles and Responsibilities Roles & Responsibility Team Management:

Manage a team of Team Leads, analysts & Sr Analysts (team size of approx. 40 analysts and 4 Leads). Span of control depends on process dynamics.

Drive effective Team governance to ensure timely coaching and feedback delivery, effective team engagement, proactive attrition management

Drive Quality, Controls and data security requirements within the team. Process Management:

Manage the work intake process through defined Process Change Request methodology

Manage capacity utilization globally for the process tower

Manage overall process, meet & exceed all SLAs, Ops metrics & deliverables

Collaborate with Operations Manager and Team Leads to share ideas and lessons learned

Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements

Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables

Perform process RCA and drive continuous improvements

Foster culture of process improvements and drive key projects to execute expected productivity targets.

Drive Operational excellence in operations as per Accenture's standards.

Create Process Documentations, various reporting and MIS for client and Accenture Leadership review. Client Management and Deliverables:

Client Interfacing role i.e. On a regular basis interact with Accenture's clients and provide defined services.

Drive Governance structure for the team with clients i.e. WBRs, MBRs, QBRs and other related governance.

Perform required analysis and reporting as required with clients.

Attend client requests with utmost urgency and priorities

Handle and timely escalate any potential risks within the process

Understand and act in compliance with Accenture and its client's policies and procedures about Data Protection.QualificationN/A