Process Analyst - Digital Operations

A University degree Business Administration, Finance, Commerce, or related fields with good to have certifications in Fraud management and customer Service
1+ years of experience in a customer service or contact center environment, particularly handling critical or sensitive customer interactions e.g., fraud, consumer support.
Previous experience in handling complex customer issues, such as fraud detection, security concerns, or account management, is highly preferred.
Previous experience in an inbound call center is a plus.
Fluent in English with a neutral or US accent must be able to communicate clearly, professionally, and empathetically with customers.
Strong active listening skills with the ability to remain calm and empathetic in stressful situations.
Ability to navigate sensitive customer issues and provide professional, courteous, and efficient service.
Strong problem solving and analytical skills to assess issues, identify solutions, and provide clear gu