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Engaged Employer

London Stock Exchange Group

Compare

4.0

based on 859 Reviews

1 London Stock Exchange Group Process Analyst Job

Process Analyst - Entitlements Support

Refinitiv

4.0

based on 859 Reviews

1-6 years

Bangalore / Bengaluru

1 vacancy

Process Analyst - Entitlements Support

London Stock Exchange Group

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Finance Healthcare Customer Support Operations Recruitment

+ 3 more

Job Description

Coordinate and efficiently implements process improvisation, changes, knowledge management, migrations and training activities. Following the sale of a product or service, this role may assume responsibility for providing product fulfilment support and for ensuring on time delivery within agreed time.

Role Responsibilities Key Accountabilities:
- Displays proficiency and eye for business in troubleshooting, leading irate customers, handling client concerns, coordinating nonconforming data issues, handling difficult customer communications (chat, mail, call) daily.
- Formulate and leads structured on the job training, mentoring for job specific tasks.
- Builds and maintains cordial partnership and cross functional counterparts which will help in expediting, de-escalating and effective management of service results during exception handling
- Challenges status quo, initiate process improvement changes and projects.
- Plays a key role in validating and checking process adherence and protocols from business partners.
- Efficiently reports on lead time, quality, process trending with relevant analysis, online assessment and inference related to process and business.
- Perform management duties in a back-up capacity in absence of supervisor/team lead.
- Coordinates client relationship during product and service fulfilment.
- Champions communication between key operational groups on service-impacting incidents.

Qualifications Experience:
- Previous experience in Order to Cash / customer support functions.
- Applies general knowledge of business, developed through education, to make informed judgements.

Required Skills:

Good data interpretation skills
Has excellent focus for accuracy, completeness and improvement for assigned tasks which leads to providing an excellent customer experience
Ability to prioritize and has attention to details
High curiosity about learning and champions effective collaboration
Should possess excellent written and verbal communication skills
Ability to work independently on multiple activities, showing appropriate level of prioritization and critical issue management skills
Should be willing to work in ANY SHIFT SCHEDULE