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5 Probox Solutions Jobs
Team Lead
Probox Solutions
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Experience as a Team Lead: 2-5 years
Qualification: B.Sc. IT PGDM
Position: IT Technical Lead
Location: Mumbai
Skills Required for Team Lead Job:
- Excellent Inter-personal skills.
- Good computing and Analysis skills.
- Quality conscious and having flair for constant process improvement.
- Ability to manage Business volumes within SLA.
- Good knowledge of KIOS, ATM s, Dell- Hardware & Software Knowledge, Laptops, Desktops, Breakfix and so on.
What you can expect
It is at the core of how we live our values, deliver our purpose and achieve responsible growth.
This is an opportunity to join a fast-paced team with a huge focus on world-class client experience. You can look forward to service, advice and support and manage portfolio of MNC Clients by providing professional, courteous and high-quality service in all aspects of services. We make a continuous effort to improve the client experience by leveraging our people to deliver the power to make business easier.
What will you do
- Handling of System operations related to client Account on boarding and Account maintenance.
- Responsible for approving and reviewing day-to-day transactions for operations functions as required.
- Ensures quality service and effective & efficient operations support at all levels.
- Provides guidance to associates within own Team regarding procedural, technical and operational changes.
- Drive process improvement projects to reduce operating costs and improve service standards.
- Works closely with Team to meet department objectives in a timely and accurate manner.
- Ensuring adequate controls are in place and laid down guidelines are adequately followed.
- Ensure compliance with response deadlines.
- Responsible for maintaining efficient relationship with stakeholders.
- Preparation of Internal and Customer related MIS, Dashboards as per the requirement.
- Handle escalations raised by customers proactively. Preparation of Monthly Billing Data & Keeping track of the Project Profitability time to time & raise Flag whenever needed to take necessary actions.
Employment Type: Full Time, Permanent
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What people at Probox Solutions are saying
Team Lead salary at Probox Solutions
reported by
2
employees
with 2-9
years exp.
₹2.9
L/yr - ₹3.7
L/yr
62%
less
than the average Team Lead Salary in India
View more details
What Probox Solutions employees are saying about work life
based on 9 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Probox Solutions Benefits
View more benefits
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