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IT Engineer
Probox Solutions
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The IT Field Support Technician is responsible for providing on-site technical support to end-users and customers, resolving hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure. This role involves responding to user inquiries, troubleshooting problems, installing and configuring hardware and software, and collaborating with the IT team to implement solutions. The IT Field Support Technician must exhibit strong customer service skills, technical knowledge, and the ability to work independently and in a team environment.
Responsibilities: - Provide on-site technical support to end-users and customers, resolving hardware, software, and network issues promptly and effectively.
- Install, configure, and troubleshoot computer systems, peripherals, software applications, and network devices.
- Diagnose and resolve hardware and software problems related to desktops, laptops, printers, and other IT equipment.
- Ensure the proper functioning and maintenance of IT equipment and infrastructure at client locations.
- Assist in setting up and configuring new computer systems and devices for end-users.
- Collaborate with the IT team to identify recurring issues and recommend improvements in IT processes and systems.
- Train end-users on the proper use of hardware, software, and other IT resources.
- Ensure compliance with IT policies, security protocols, and data protection regulations.
- Document technical procedures, solutions, and troubleshooting steps for reference purposes.
- Manage and prioritize support tickets and service requests using a ticketing system.
- Coordinate with third-party vendors for the resolution of complex technical issues.
- Stay updated with the latest IT trends and technologies to provide proactive support and recommendations.
- Proven experience as an IT Support Technician, Help Desk Technician, or similar role.
- Strong technical knowledge of computer hardware, software applications, and network systems.
- Familiarity with operating systems, such as Windows, macOS, and Linux.
- Experience in troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills to effectively interact with end-users and customers.
- Ability to work independently, prioritize tasks, and meet deadlines.
- A customer-centric approach and a commitment to providing high-quality technical support.
- Strong problem-solving and analytical skills.
- Knowledge of IT security practices and data protection principles.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or other relevant IT certifications are a plus.
- Availability to travel and work on-site at client locations as required.
Employment Type: Full Time, Permanent
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based on 9 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Probox Solutions Benefits
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