Technical Writer

Company Profile

Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions.

We are an emerging payments powerhouse that offer a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.

We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.

Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success

Job Description

A Technical Writer collaborates closely with engineers, product managers, and other stakeholders to ensure accuracy and clarity in all documentation. The key responsibilities of a Technical Writer include:

Responsibilities:

• Develop and maintain technical documentation: Write and update user guides, API documentation, tutorials, release notes, and other technical materials.
• Collaborate with cross-functional teams: Work closely with product managers, developers, and QA teams to gather information and ensure accurate documentation.
• Establish documentation standards: Define and implement style guides, templates, and best practices to ensure consistency across all materials.
• Simplify complex concepts: Translate highly technical information into clear, concise, and user-friendly content for both technical and non-technical audiences.
• Review and edit content: Ensure that all documentation is free from errors, follows proper grammar, and meets style guidelines.
• Manage content lifecycle: Organize and maintain documentation repositories, ensuring that all materials are up-to-date and relevant.
• Presentation Skills: Prepare webinar presentations for the product managers and demo the same during webinars
• Video / Audio editing skills

This role demands both technical knowledge and communication expertise, ensuring that technical information is accessible to various audiences.

Requirements

Experience: 1-3 years of technical writing experience, preferably in a software, IT, or engineering environment.

Writing Skills: Exceptional writing, editing, and proofreading skills with a strong attention to detail.

Technical Knowledge: Proficiency in understanding complex technical concepts (software development, APIs, cloud technologies, etc.).

Demo Recording and presentation skills

Tools: Experience with documentation tools (such as Confluence, JIRA) and content management systems like Readme (backend Visual Studio Code & Bitbucket)

Collaboration: Strong interpersonal skills for working with technical and non-technical teams.

Problem Solving: Ability to independently research and understand unfamiliar technologies to create accurate documentation.

Experience working with Payment/FinTech products is preferred. Experience working in an agile scrum setup, planning sprints, and working closely with engineering and QA teams to help deliver technical documentation to stakeholders will be preferred.