Technical Writer

Role & responsibilities

• Work closely with Project teams, Support teams, and other stakeholders to create and maintain high-quality documentation.
• Prepare, edit, and publish product documentation for product releases including user guides, release notes, knowledge base articles, and other resources.
• Ensure maintenance of release notes and drafted at one common repository for internal purposes.
• Determine the clearest and most logical way to present complex information and instructions for greatest reader comprehension.
• Meet document project milestones in a timely manner and proactively engages with the project team to advocate for documentation best practices.
• Keep up to date on changes of our offerings, customer use cases, and support issues.
• Review and edit documentation created by peers for clarity, grammar and conformity.

Preferred candidate profile

• 2-5 year(s) of enterprise-level technical writing experience
• User-centric SaaS/software documentation experience
• Fluent written and verbal communication skills in English
• Experience with video content creation
• Experience in writing clear and concise user documentation that is appropriate for the intended audience
• Strong research and information gathering skills
• Experience with agile development methodologies and fast delivery
• Ability to read, write, and compile technical documents including feature descriptions, customer use cases, and release notes using industry best practices
• Good planning, interpersonal, negotiation, and communication (verbal and written) skills
• Ability to multi-task with multiple deadlines and/or milestone requirements
• Strong attention to detail and commitment to quality, including proofreading, copy editing and maintaining design consistency
• Energetic and able to work in a highly dynamic environment

Perks and benefits