CSR or Client Servicing

Key Responsibilities:

Handling Customer Accounts for business

Customer Interaction: Handle inbound and outbound calls, emails, and chat messages from clients and customers. Provide information, answer questions, and resolve issues in a timely and professional manner.

Issue Resolution: Identify and troubleshoot client issues or complaints. Coordinate with relevant departments to find solutions and ensure timely resolution.

Client Relationship Management: Build and maintain strong relationships with clients by providing personalized service and understanding their needs. Act as a point of contact for client queries and concerns.

Documentation: Accurately record and update client interactions and transactions in the companys CRM system. Maintain detailed records of issues, resolutions, and feedback.

Follow-Up: Conduct follow-up communications with clients to ensure satisfaction with solutions provided and to gather feedback for continuous improvement."