Principal Consultant, Scrum Master

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant , Scrum Master

In this role, you will Manage software development projects: You will lead the planning, design, development, testing, and implementation of software applications

Responsibilities

• Drive crucial conversations with senior leaders in business and IT to define strategic business cases and measurable benefits.

• Responsible for taking small to large, company-wide, mission-critical programs/projects from original concept through final implementation.

• Ensures adherence to product processes, quality standards and deliverables.

• Provides overall communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors.

• Develops detailed program/project execution plan and manages all implementation processes including budget management, resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints.

• Plan, lead and facilitate Agile practices like sprint planning, burn up/burn downs, and cross-functional scrum team dependencies, and create release schedules and related staffing plans. Develop a detailed program execution plan and manage all execution aspects, including program interdependencies, progress metrics, testing, deployment, and enablement.

• Create crisp and complete documentation to facilitate program reviews and the decision-making process at the Steering Committee.

• Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization.

• Engage and collaborate with all business and IT functions affected by the program, internal and external partners and vendors.

• Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking.

• Manage one to many scrum teams applying Agile principles, practices, and theory.

Qualifications we seek in you

Minimum Qualifications / Skills

• Minimum experience project / program management / Scrum Master experience.

• Experience in managing projects involving IT application delivery is a must .

• Proven experience in managing multiple large programs/projects in an enterprise environment.

• Solid experience in decision making and negotiations, risk assessment.

• Excellent communication, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills required .

• Demonstrated consistent ability to lead cross-functional teams and deliver solutions while mitigating or removing hurdles / obstacles.

• Expert at managing Risks, Actions, Issues and Decisions (RAID).

• Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, and loop feedback with customer involvement.

• Demonstrated ability to drive Steering Committee meetings with executive management with solid experience in decision-making.

• Excellent communication skills, problem-solving, conflict/resolution management, active listening, time management, and interpersonal skills.

• Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing hurdles/obstacles.

• Has a track record of overcoming project crisis.

• Ability to be straightforward, articulate well, and have exceptional listening skills . Demonstrated consistent ability to lead cross-functional teams and deliver solutions.

Preferred Qualifications/ Skills

• Scrum Master, SAFe Agile, PMP certification

• Knowledge of Change & Incident Management process

• Excellent communication and people skills

• Bachelor s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS) or related field ITIL .

• Certification or relevant years of working experience using ITIL SM is a plus .

• Experience with Six Sigma methodology is a plus .

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training .