Principal Cloud Engineer-OCI & Banking

Short description displayed on job tile

As a client services specialist need to ensure clients have a positive experience and receive excellent service and support. They are the primary point of contact for client's implementation success. Need a balance of communication skills, product knowledge, and problem-solving abilities; also need to have attention to detail, strong organization skills, and negotiation/sales skills.

Job description displayed in the job posting

Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications.

Communicating: Answering questions, providing information about products or services, and resolving problems
Building relationships: Maintaining and improving relationships with clients
Managing accounts: Providing client account status or details
Coordinating: Scheduling meetings and conference rooms, and coordinating catering and audio visual equipment
Analyzing data: Collecting and analyzing data to identify and address problems
Suggesting improvements: Identifying and suggesting improvements to customer service procedures and policies

Career Level - IC4

Responsibilities displayed in the job posting

As a member of the software engineering division, you will analyze and integrate external customer specifications. Specify, design and implement modest changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.

Some of a client services specialist's responsibilities include:

Ensuring the successful implementation of our products for our clients
Collaborate with clients to understand their specific needs and goals for implementing our products
Develop and maintain a deep understanding of our products and their capabilities to effectively guide clients through the implementation process
Create detailed implementation plans and timelines to ensure a smooth and successful onboarding process for clients
Serve as the main point of contact for clients throughout the implementation process, providing timely updates and addressing any questions or concerns
Work closely with cross-functional teams, including sales, product development, and support, to ensure a seamless transition from sales to implementation
Troubleshoot technical issues and provide solutions to ensure successful product implementation
Train clients on how to use our products and provide ongoing support and assistance as needed
Document and maintain accurate records of client interactions and implementation processes
Continuously seek ways to improve and streamline the implementation process to enhance the client experience
Stay up-to-date on industry trends and best practices to provide valuable insights and recommendations to clients
Participate in team meetings and contribute ideas for improving overall client services
Represent the company in a professional and positive manner at all times

Some skills that are important for client services specialist include:
Networking. Cloud engineers should understand virtual networks and general network management functions.
DevOps. DevOps is a popular framework for cloud engineering, so having a hands-on understanding of DevOps practices can be valuable to employers.
Containerization. Cloud engineers should have proficiency of containerization tools and understand Docker and Kubernetes.
Virtualization. Cloud engineers should have the knowledge to deploy and run application software on virtual machines.
Security and recovery. Cloud security is a growing priority among providers and knowledge of cybersecurity in the context of the cloud is a valuable asset.
Effective communication and active listening
Problem-solving and critical thinking
Adaptability and flexibility
Team collaboration and cross-functional coordination
Time management and prioritization
Empathy and customer service orientation