IT Support

PRIME PUBLIC SCHOOL is looking for IT Support to join our dynamic team and embark on a rewarding career journey As an IT Support Professional, your role is to provide technical assistance and support to end-users within the organization

You will be responsible for resolving hardware, software, and network issues, ensuring that computer systems and technology resources are operating effectively

Responsibilities:

Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems

This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals

Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system

Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service

Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components

Ensure that systems are properly configured and optimized for performance

User training and guidance: Educate end-users on basic computer operations, software usage, and best practices

Provide guidance and assistance in utilizing IT resources effectively and securely

Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity

Collaborate with network administrators and service providers to resolve complex network problems

Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information

Assist users in data recovery and restoration in case of system failures or data loss incidents

IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles

Contribute to the development and maintenance of IT policies, procedures, and user manuals

System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades

Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities

Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats

Update antivirus software and ensure systems are protected against known vulnerabilities

Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives

Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)

Proven experience in providing technical support and troubleshooting hardware, software, and network issues

Strong knowledge of desktop operating systems (e

g

, Windows, macOS) and office productivity applications

Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting network connectivity

Proficiency in configuring and supporting hardware devices, such as desktops, laptops, printers, and mobile devices

Excellent problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks

Strong customer service orientation and interpersonal skills

Good communication skills, both written and verbal

Ability to work independently and collaboratively in a team environment

Familiarity with ITIL (Information Technology Infrastructure Library) best practices is a plus

Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are advantageous