Program Manager - SFDC Sales Cloud (10-12 yrs)

Job Description :

A career within the Salesforce practice, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by

Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Job Summary :

The SFDC - Program Manager position calls for dynamic individuals who will be part of the technology team at humanize. The candidate will be engaged with our esteemed clients for developing and maintaining relationships with the client's leadership group, continuously looking for opportunities in those accounts, conceptualizing and developing

Industry SaaS solutions customized to the opportunities, help the Sales team by developing and driving consulting, delivery solutions and proposals and lead the delivery teams during the engagement for delivering value promised to our clients. The person should have good Salesforce CRM background with focus on revenue growth, pre-sales solutioning, and product development.

Responsibilities :

- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

- Translate business requirements into well-architected solutions and User Stories that best leverage the Salesforce platform

- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states

- Provide oversight and governance of Salesforce projects across multiple clients

- Manage a Agile PODs of technology delivery for client engagements

- Will be responsible for developing Industry products/platforms grounds up using SFDC

- Collaborate in creating AI/ GenAI accelerator for SFDC implementation that automates repetitive activities of software/ SaaS implementation lifecycle e.g. requirement gathering, user story creation, code generation, quality assurance, deployment

- Strong proficiency in setting up and delivering products/ platforms in an Agile IT operating model

Experience/Knowledge Required :

Technical skills :

- 8-10 years of experience in developing, architecting and implementing CRM based technologies

- Experienced in architecting, delivering and supporting Salesforce based systems : Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce CPQ, Salesforce Experience Cloud, Saleforce Data Cloud

- Experience in pre-sales and solutioning for system integrations at application, and data levels is a must.

- Thorough technical understanding of the CRM stack

- Modern engineering practices, agile practices, automation and deployment pipelines

- Experience handling products on different solution models (SaaS, PaaS, managed service etc.)

- Experience in building and operating a technology organisation at scale across SFDC suite

- Experience of the developing and executing strategy and governance across a number of fields including Product Engineering, DevOps, CI/CD, Change Management, and delivering the agreed strategy to completion

- Experience of demonstrating deep and broad knowledge of emerging technology to promote innovation across the organization to deliver services and solve business problems

- Proven track record of using industry standard processes and frameworks and promoting innovation across the organization in the use of technology to solve business problems

- Appropriate Salesforce Architecture certification

- Proven experience in leading the solution architecture for Salesforce projects

- Business and sector expertise

- Significant experience in Enterprise Architecture and Technology Strategy across corporate technology domains

- Industry domain experience at least in one of Manufacturing, Airlines and/or Retail/CPG industry is good to have (optional)

- Experience in working with business stakeholders, especially CRM, Service, CPQ capability areas

- High-level understanding/appreciation of processes that impact business operations

- Experience of advising/communicating to 'Global Head of' levels' of Management

- Experience of developing and influencing strategic working relationships with key technology suppliers

Leadership and management experience :

- Strong leadership skills in managing individuals and leading high performing teams

- Experience of defining strategic goals for functions and systems for measuring goal attainment

- Experience providing technology leadership in managing complex transformations areas

- Finding opportunities to partner with external Technology organizations, developing the approach and negotiating terms

- Experience of establishing Architecture in an Agile culture

- Leadership and management experience at Director or equivalent level, managing global teams in a matrix environment

Personal Skills and Capabilities :

- Strong verbal and written communication skills, with the ability to communicate technical information to non-technical partners and to listen to identified concerns and adapt accordingly

- Ability to influence across multiple functions (technical and non-technical)

- Ability to work well under pressure and tight deadlines

- To quickly build up a working knowledge of applications by working with others and reading up on new apps/technologies

- A continuous desire and willingness to learn and develop your current knowledge and skillset

- Flexible in approach, adapting plans and strategies to help manage risks around ambiguity

- Problem solver with a strong intuition for business and well-versed in current technological trends and business concepts

- Prior experience in startup and product organization is an added advantage