Back-Office Exports

Role & responsibilities

1. Sales Support & Customer Coordination

• Provide back-office support to the export sales team.
• Coordinate with international customers for documentation, dispatches, and order updates.
• Maintain updated records of all export orders in CRM.
  Assist the export sales team with order processing and documentation.

2. Sample Dispatch & Follow-ups

• Arrange and send product samples as per customer requests.
• Track deliveries and follow-up for customer feedback.
• Maintain proper records of all sample requests, dispatches, and responses.

3. Export Documentation & CHA Coordination

• Prepare and check export invoices, packing lists, and shipping documents.
• Coordinate with CHA (Custom House Agents) for shipment clearance.
• Ensure proper filing of all export-related documents.

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4. Packing List & Shipment Documentation

• Prepare packing lists as per customer requirements.
• Ensure proper coordination with the production/warehouse team for shipment readiness.
• Maintain accurate documentation for logistics and export procedures.

5. CRM & Reporting

• Enter and update all export-related activities in the CRM system daily.
• Maintain proper records of inquiries, sample follow-ups, orders, and shipments.
• Generate reports on export sales, pending shipments, and customer feedback.