Jira Administrator

Intro and job overview:

The Jira Administrator will be responsible for supporting and maintaining the companys Jira and Confluence platforms. This person will serve as a technical point-of-contact for both Jira and Confluence and will enforce all associated best practices and standards. The person will serve assist with service delivery for any outsourced Atlassian initiatives exceeding internal capacity. 

Responsibilities and Duties:

• Administration of Atlassian Jira Datacenter (including Service Desk) and Atlassian Confluence
• Perform the duties of JIRA maintenance, administration, upgrades, and enhancements. Support the development, production, and disaster recovery environments
• Provide day to day admin support including performance tuning, verifying backups, and re-indexing applications
• Ability to meet with business leads to gather requirements and deploy new projects or service desks.
• Perform periodic data refreshes against the development environments
• Support and troubleshoot integrations between Jira and development tools such as Git, BitBucket, and Salesforce
• Ensure Atlassian platforms are highly secure by implementing best-practice hardening standards.
• Design custom JIRA workflow for different issue types to assist in automation of build and continuous integration workflow
• Manage the changes to workflows and fields, JQL scripting and reporting.
• Investigate, diagnose, & remediate Jira & Confluence performance & stability issues.

Requirements and Qualifications:

• Bachelor's degree in computer science, information technology, or related field (Equivalent work experience will be accepted in place of the education requirement)
• 5+ years of experience with deep hands-on expertise with Atlassian product suite (Jira Datacenter (on-prem), Confluence Datacenter (on-prem), Service Management, and supporting 3rd party add-ons (Tempo, ScriptRunner, Service Rocket, Zephyr, etc.)
• Experience with configuring and supporting integration using development tools on Jira
• Demonstrate good interpersonal skills and communication, both written and spoken.
• Atlassian Jira & Confluence certifications a plus.
• Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks also a plus.