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Customer Support Executive
ANR Software Private Limited
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Respond to Customer Queries: Address customer questions, concerns, and feedback through various channels (email, CRM, and App/Play Store).
- Resolve Issues: Troubleshoot product issues, ensuring prompt and effective resolution.
- Provide Product Information: Educate customers on product features, usage, and benefits to enhance their experience.
- Document Customer Interactions: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the CRM system.
- Collaborate with Other Departments: Work closely with the Development, Database, Datacentre and other teams to resolve customer issues and ensure continuous improvement.
- Identify Customer Needs: Proactively identify trends in customer queries and provide feedback to management for product or process improvement.
- Assist in Training: Help onboard new team member or provide training as needed to ensure successful adoption of products and SOPs.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support Executive roles with real interview advice
People are getting interviews at ANR Software Private Limited through
People are getting interviews through
(based on 17 ANR Software Private Limited interviews)
Campus Placement
Referral
Walkin
Job Portal
28%
24%
24%
18%
6% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at ANR Software Private Limited are saying
What ANR Software Private Limited employees are saying about work life
based on 442 employees
Strict timing
Monday to Friday
No travel
Night Shift
ANR Software Private Limited Benefits
Submitted by Company
Submitted by Employees
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ANR Software Private Limited Noida Office Location
Noida Office
Headquarter
ANR Software Pvt. Ltd. , B-103 & B-104, Sector 63
Noida
201301
201301
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