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Customer Support
Times Internet
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1. Respond to incoming customer emails in a professional and timely manner.
2. Address customer inquiries, complaints, and requests effectively, providing accurate information and appropriate solutions.
3. Utilize company knowledge base and resources to provide accurate and consistent information to customers.
4. Identify and escalate urgent issues or complex cases to the appropriate teams or supervisors.
5. Maintain detailed and accurate records of customer interactions and transactions.
6. Follow established email templates and guidelines to ensure consistent and on-brand communication.
7. Collaborate with cross-functional teams to resolve customer issues that require input from other departments.
8. Keep up-to-date with product knowledge, company policies, and industry trends to provide informed responses.
9. Provide excellent customer service by showing empathy, active listening, and understanding of customers needs.
10. Assist in identifying areas for process improvement and contribute to enhancing overall customer support operations.
11. Meet individual and team performance metrics, including response time, resolution time, and customer satisfaction targets.
Qualification / Our Ideal Candidate
1. Graduation Above
2. Proven experience in a customer service or email support role is an advantage.
3. Proficiency in written communication with excellent grammar, spelling, and attention to detail.
4. Strong problem-solving skills to assess customer issues and provide appropriate solutions.
5. Ability to remain calm and composed when dealing with challenging customer situations.
6. Familiarity with customer support software, email platforms.
7. Adaptability to changing processes, tools, and technologies.
8. Excellent time management skills to handle multiple inquiries simultaneously.
9. Team player with good interpersonal skills.
10. Basic understanding of the companys products, services, and industry.
11. Ability to maintain a positive and customer-centric attitude.
Employment Type: Full Time, Permanent
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People are getting interviews at Times Internet through
People are getting interviews through
(based on 31 Times Internet interviews)
Job Portal
Referral
Campus Placement
Recruitment Consultant
41%
23%
10%
3%
23% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Times Internet are saying
Customer Support salary at Times Internet
reported by
1
employee
with 6
years exp.
₹3.6
L/yr - ₹4.6
L/yr
51%
more
than the average Customer Support Salary in India
View more details
What Times Internet employees are saying about work life
based on 642 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Times Internet Benefits
View more benefits
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