Operations Manager

Key Responsibilities:
1. Loan Operations Management:
o Coordinate, supervise, and manage the entire loan transaction process, from initiation to repayment.
o Ensure the seamless execution of operational tasks related to loan initiation, disbursement, documentation, and repayment.
2. Team Leadership:
o Train, guide, and mentor team members to improve their performance and operational efficiency.
o Monitor team workflows and ensure adherence to company standards and timelines.
3. Customer Coordination:
o Act as the primary point of contact for customers regarding operational issues.
o Ensure timely and effective resolution of customer concerns related to loan processing.
4. Reporting and Communication:
o Prepare and present detailed operational reports to the Directors.
o Maintain clear communication with stakeholders to ensure smooth transaction workflows.
5. Compliance and Documentation:
o Oversee accurate documentation for all loan-related processes.
o Ensure compliance with internal policies and regulatory requirements during the loan lifecycle.

6. Process Improvement:
o Identify areas for improvement in operational processes and implement enhancements to improve efficiency and customer satisfaction.
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Requirements:
Education: Graduate with strong academic credentials.
Experience:
o Minimum 3 years of experience in operations, preferably in financial services or loan management.
Skills:
o Proficiency in MS Office, particularly Excel and Word.
o Excellent written and verbal communication skills in English.
o Strong organizational and multitasking skills.
o Attention to detail and a proactive approach to problem-solving.