Product Support Executive

Role & respon

A Product Support Executive is responsible for assisting customers with inquiries, issues, and troubleshooting related to a product or service. They ensure customers understand how to use the product, address technical problems, and escalate issues when necessary. Key duties typically include:

1. Customer Support: Provide assistance to customers via phone, email, or chat.
2. Troubleshooting: Help customers resolve product issues and guide them through solutions.
3. Product Knowledge: Maintain a deep understanding of the product features and functionality.
4. Documentation: Record customer interactions and solutions provided in the company system.
5. Feedback Collection: Gather customer feedback for product improvements.
6. Collaboration: Work with other teams (e.g., technical, product development) to resolve complex issues.

Preferred candidate profile

Perks and benefits