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WAN Support Associate
Power Bridge
posted 2mon ago
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Job Description
- Network Monitoring: Continuously monitor WAN performance using network monitoring tools to detect and resolve issues.
- Basic Troubleshooting: Identify and troubleshoot basic network problems, such as routing and switching issues, to maintain smooth network operations.
- ISP Coordination: Collaborate closely with Internet Service Providers (ISPs) to address connectivity issues and ensure prompt resolution of issues.
- Incident Management: Manage and respond to network incidents following established protocols to minimize downtime.
- Support: Offer Level 1 and Level 2 support for global WAN operations, escalating unresolved issues to higher technical teams when necessary.
- Documentation: Maintain clear and accurate records of incidents, resolutions, and standard operating procedures for future reference.
- Continuous Improvement: Participate in training sessions to enhance troubleshooting skills and improve processes.
- Compliance: Ensure that all network support activities comply with organizational security policies and best practices.
Employment Type: Full Time, Permanent
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