Quality Assurance Analyst / Quality Coach

Educational Qualification: Graduation Experience: 1-3 years into Quality department in any international call center

Responsibilities:

Responsible for managing team performance with specific quality standards.
Constant evaluation and documentation of performance through call monitoring, and assessing them based on predefined evaluation forms.
Should demonstrate strong attention to detail and have analytical and problem-solving abilities.
Training, motivating, coaching, and correcting employees to ensure that standards are met. A desire to help others achieve their best.
Ensure ongoing compliance with quality and company standards

Skills Required :

Excellent communication skills mandatory, both written and verbal.
Good presentation skills along with knowledge of training.
Strong computer skills, knowledge of Microsoft Office Word, Excel & PowerPoint. Average Typing Speed for efficiency with documentation processes.
Ability to create content for training programs.
Passion for Customer Centricity from past experience.

Minimum Qualifications:
Technical knowledge with Windows and computer hardware troubleshooting.
Experience as a Customer Service Representative 1 1.5 Years.
Experience as a Quality Analyst/Quality Coach 1+ year.