Global IT Platform Engineer Manager

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the worlds best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What Youll Do

You will join our team responsible for developing, supporting, and enhancing ITSM applications on the ServiceNow platform. In this role, you will focus on scripting, configuration, and integration across a wide range of ServiceNow applications and plugins to improve ITSM solutions, such as Incident, Problem, Change, Request, Service Catalog, Knowledge, and more. You will also help deploy new functionality, including new workspaces, predictive intelligence, performance analytics, UI builder, and other emerging ServiceNow capabilities. As a platform engineer, you will work with a high-performing team of engineers, administrators, and architects. Youll participate in our agile ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver work each sprint. Your main focus will be on development, but you will also contribute to solution design, troubleshooting, training, documentation, and support activities that ensure the continued success of the platform.

What Youll Bring

• 6+ years of experience developing ITSM solutions on the ServiceNow platform Subject matter expertise and hands-on experience with ITSM applications
• Preferred: ServiceNow certifications, such as Certified Application Developer or Certified Implementation Specialist Proficiency in JavaScript, business rules, client scripts, reporting, dashboards, access control, performance analytics, and workspaces Experience designing and implementing REST APIs is a plus

Who Youll Work With

You will work within a cross-functional agile team of engineers, architects, and analysts. You will collaborate closely with the product owner and scrum lead, contributing to solution design and prioritizing tasks for each sprint. You will report to the ServiceNow Chapter Lead and have opportunities to influence the broader platform strategy. Additionally, you will engage with stakeholders across the business to ensure solutions meet the needs of various teams and functions.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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