Program Leader

Role & responsibilities

• Ensuring smooth functioning of Project Saathiya.
• Setting sub team targets and resource allocation to meet SLA
• Development and growth of Karuna Fellows as per Fellowship Curriculum
• Daily debriefs with Karuna Fellows to understand progress both of operations and fellowship curriculum.
• Fellow coaching and facilitation
• Guiding the performance of Karuna Fellows to ensure efficiency in operations including meeting of individual & group targets
• Communicating and coordinating with internal and external stakeholders.
• Making sure the stakeholder expectations are met and devising an action plan for delays
• Documentation, Report Analysis & Review
• Support in Quality control
• Any other tasks assigned by reporting manager

Preferred candidate profile

Minimum of 2 to 3 years of experience in Women Skilling Programs or Call Centre Operations/BPO/Finance as a Team Lead is required. Good written and oral communication skills in Hindi and English are essential