Apprentice

These would include:

Managing the central administrative tasks of the Learning Management System (LMS) end-to-end

Creating content on the LMS such as assessments, learning plans, enrolments and sessions, uploading of courses, documents and other learning related material etc.

Managing learners on the system - addition/deletion/modification of Groups, enrolment of learners to learning programs, managing attendance updation etc.

Ensuring the periodic monitoring of course content to ensure relevance

Supporting the business/site LMS Admins when required

Providing first level technical support on learner issues

Investigating and resolving any data or system inconsistencies

Managing the standard (central) communication of the PLU to learners, such as invitation emails, feedback emails, reminders, etc.

Addressing operational queries received on the functional mailbox or redirecting as appropriate

Managing the end-to-end logistics of PLU programs and events in Mumbai and coordinating to ensure execution of the same with the relevant parties outside of Mumbai

Follow-up with users to ensure completion of mandatory processes such as feedback submission, creation of action plans and IDPs, etc.

Managing reporting, MIS, tracking and database management of all LMS related activities

Adherence to SLAs and TATs

Ad hoc functions related to L&D operations