Apprentice - Learning & Development

Role & responsibilities

Managing the central administrative tasks of the Learning Management System (LMS) end-to-end • Creating content on the LMS such as assessments, learning plans, enrolments and sessions, uploading of courses, documents and other learning related material etc. • Managing learners on the system addition/deletion/modification of Groups, enrolment of learners to learning programs, managing attendance updating etc. • Ensuring the periodic monitoring of course content to ensure relevance • Supporting the business/site LMS Admins when required • Providing first level technical support on learner issues • Investigating and resolving any data or system inconsistencies • Managing the standard (central) communication of the PLU to learners, such as invitation emails, feedback emails, reminders, etc. • Addressing operational queries received on the functional mailbox or redirecting as appropriate • Managing the end-to-end logistics of PLU programs and events in Mumbai and coordinating to ensure execution of the same with the relevant parties outside of Mumbai • Follow-up with users to ensure completion of mandatory processes such as feedback submission, creation of action plans and IDPs, etc. • Managing reporting, MIS, tracking and database management of all LMS related activities • Adherence to SLAs and TATs • Ad hoc functions related to L&D operation

Preferred candidate profile

Fresher Graduate with excellent communication skills with problem solving ability and positive attitude.