Contact Center Executive

Role & responsibilities

• Answer incoming calls and respond to customer inquiries regarding real estate listings, services, and processes.
• Make outbound calls to follow up with leads and provide updates on properties.
• Schedule appointments for clients to meet with real estate agents.
• Maintain accurate records of customer interactions and transactions in the database.
• Assist clients with the buying, selling, or renting process by providing relevant information.
• Collaborate with real estate agents and other team members to ensure seamless service delivery.
• Resolve customer complaints and issues in a professional and timely manner.
• Stay updated on current market trends and property listings to provide informed responses.
• Contribute to achieving team goals and targets through proactive communication and engagement.

Preferred candidate profile

• Previous experience in a contact center or customer service role, preferably in real estate.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and handle high call volumes.