Cluster Sales Manager- Micro LAP

ABOUT US
Piramal Retail Finance, the consumer lending platform of Piramal Enterprises Limited, engages in
various financial services businesses. It is focused on serving all lending needs of consumers and small businesses across Bharat, differentiating through product personalization & superior customer experience. currently offers multiple products in its target markets including Affordable Housing loans, Mass Affluent Housing loans, Loans Against Property, Secured Small Business Lending, Digital Purchase Finance, Digital Personal Loans, and Used-Car loans across Tier I, II and III cities.

Essential Qualifications:

• Graduate from an accredited college
• Post Graduation preferred

Essential Experience:
• 7-10 years of experience in sales preferably managing small ticket business.
• Ability to liaison & follow-up with external and internal stakeholders
• Experience of recruiting sales team and channel partners
• Good written & verbal communication skills
• Ability to work under tight deadlines
• Knowledge and understanding of the market
• Knowledge of compliance regulations as issued by NHB, RBI etc.

Key Responsibilities:
• Responsible for establishing the brand and managing the sales and business development activities
• Responsible for overall sales and cross sell targets through building and development of internal team and external channels (DSA, micro - connectors, micro campaigns and centralized leads) and also maintain adherence to customer satisfaction and profitability metrics
• Monitor the leads and check for the quality of sourcing and ensure quick conversion of prospects as per the targets set
• Implement and engage in branch promotion activities for establishing the brand and increasing
market coverage.
• The incumbent is required to have a good knowledge and understanding of the product market
• Responsible for customer management including all the customer related queries, issues,
grievances and focus on resolving them at the earliest along with other cross functional teams in the branch
• Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly
• Provide market feedback on product offerings, channels & processes to senior levels to improve the same
• Deploy and ensure adherence by team to effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis
• Collaborate and provide requisite data for risk management and internal audit processes
• Responsible for knowing and complying with all the legal requirements as per the law of the land
• Support collections team in assessing delinquency
• Ability to hire and build team and provide support to HR in hiring process
• Responsible for empanelment, activation, training and development of external channel partners (connectors, DSAs) and release of channel payments on time
• Ensure DST and channel partners (connector, DSA) development through right training initiatives
• Model and foster behaviors that support the organizations values and culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization
• Monitor individual, team and DSA performance and take steps to improve productivity and correct aberrations .
• Ensuring that the engagement and motivation levels are high in the team.
• Willingness to adapt to digital tools and processes