Pinnacle Group - Manager - Operations (3-4 yrs)

About Pinnacle Group.

- Pinnacle Group is a leader in providing workforce solutions, dedicated to optimizing the hiring and vendor management processes.

- Our innovative approach and commitment to excellence have earned the trust of clients across various industries, driving their success through effective talent and vendor management strategies.

- We foster a dynamic and collaborative environment where our employees can thrive and deliver superior results.

Job Summary.

- Pinnacle Group is seeking a highly analytical and detail-oriented Operations Manager to join our Managed Service Provider (MSP) group.

- This individual will play a key role in supporting client hiring initiatives by managing vendor activity and overseeing timekeeping, invoicing, and data analysis functions.

- The ideal candidate will be proficient in Excel (pivot tables, vlookup, if-then functions) and able to review, filter, and analyze large datasets to drive operational improvements.

- With strong communication skills, the Operations Manager will effectively share insights with vendors and internal stakeholders.

- Experience in timekeeping and invoicing is required, and candidates with a background in MSP or transactional, high-volume industries such as banking, retail, or logistics are strongly preferred.

Key Responsibilities:.

- Oversee and support vendor activities tied to hiring initiatives, ensuring compliance with client requirements and performance metrics.

- Serve as a key liaison between clients, vendors, and internal teams to streamline communication and deliver insights related to vendor performance and hiring data.

- Manage the timekeeping process, ensuring accurate and timely collection of timecards and resolving any discrepancies.

- Support invoicing operations, ensuring that billing is accurate and aligned with contractual agreements.

- Review, filter, and analyze large datasets (thousands of data points) using advanced Excel functions such as pivot tables, vlookups, and if-then statements.

- Translate data insights into actionable recommendations and present findings to vendors and internal stakeholders in a clear and concise manner.

- Collaborate with teams to produce data-driven reports for internal reviews and quarterly business reviews (QBRs).

- Develop instructional materials and presentations using PowerPoint to educate vendors and internal teams on process improvements, new initiatives, and operational strategies.

- Assist in the creation of visual aids that support clear communication of data insights and process workflows.

- Conduct regular audits (e. , SOX audits, supplier audits, timecard audits) to ensure operational compliance and identify areas for improvement.

- Implement process controls to improve accuracy and compliance with internal and client policies.

- Work closely with finance, procurement, and other cross-functional teams to improve operational efficiency and support key client initiatives.

- Ensure timely resolution of operational issues by proactively addressing challenges and collaborating with relevant teams.

Qualifications:.

- Minimum 3+ years of experience in an operational or vendor management role, preferably within an MSP, staffing, or high-volume transactional industry (e. , banking, retail, logistics).

- Advanced knowledge of Excel functions and formulas and strong proficiency in MS Excel (pivot tables, VLOOKUPs, if-then statements) is required.

- Experience in timekeeping is mandatory; knowledge of invoicing processes is preferred.

- Experience with data analysis and the ability to review and interpret large sets of data.

- Basic knowledge of PowerPoint to create presentations and instructional materials.

- Strong attention to detail and accuracy in managing data and operational tasks.

- Excellent verbal and written communication skills to collaborate with vendors and internal teams.

- Ability to work both independently and collaboratively in a fast-paced environment.