Software Architect II

Leverage expertise in a technology area (e. g. Java Microsoft technologies or Mainframe/legacy) to design system architecture.

Outcomes:

1. Deliver technically sound projects across one / multiple customers within the guidelines of the customer and UST standards and norms based on user stories
2. Guide and review technical delivery by internal teams at the program level
3. Resolve architecture issues deliver and own architecture of application solutions spanning across multiple technologies for projects of the following nature - high revenue projects complex projects and large strategic maintenance projects
4. Architect frameworks tools relevant for the program

Measures of Outcomes:

1. Business Development (number of proposals contributed to); revenue contribution (COE)
2. Delivery efficiency (Delivery)
3. Audit reviews on reuse of technology
4. Number of processes / frameworks/tools reused
5. Number of Trainings Webinars Blogs interviews
6. Number of white papers/document assets published / working prototypes
7. Number of reusable frameworks/tools/artifacts created
8. Technology certifications
9. Customer feedback on overall technical quality (zero technology related escalations)
10. Number of reviews and audits
11. Domain certifications (e. g. : LOMA) (Delivery)

Outputs Expected:

Knowledge Management & Capability Development:

1. Publish and maintain a repository of solutions
   best practices and standards and other knowledge articles
2. Conduct and facilitate knowledge sharing and learning sessions across the team
3. Gain industry standard certifications on technology in area of expertise
4. Support technical skill building (including hiring and training) for the team based on inputs from Project Manager /RTE s
5. Mentor new members in the team in technical areas
6. Gain and cultivate domain expertise to provide best and optimized solution to customer (Delivery)
7. Create architecture on-boarding/KT documents for the program

Requirement gathering and Analysis:

1. Work with customer/business owners and other teams to collect
   analyze and understand the requirements including NFRs; define NFRs
2. Analyze gaps/ and trade-offs based on current system context and industry practice while clarifying the requirements and by working with the customer
3. Define the systems and sub-systems that define the programs

People Management:

1. Set goals and manage performance of technical specialists / team engineers
2. Provide career guidance and mentor technical specialists

Alliance Management:

1. Identify alliance partners based on the understanding of service offerings and client requirements
   specific to program
2. In collaboration with Architect 2
   3
   create a compelling business case around the offerings
3. Conduct beta testing of the offerings and relevance to program

Technology Consulting:

1. In collaboration with the Solution Architects
   analyze application and technology landscape
   process
   and tools to arrive at the architecture options best fit for the client
   program
2. Analyze Cost vs. benefits of solution options
3. Support Solution Architects to create a technology/ architecture roadmap for the client
4. Define architectural strategy for the program

Innovation and Thought Leadership:

1. Participate in internal and external forums (seminars
   paper presentation etc. ) to showcase UST capabilities and insights under guidance of senior team members
2. Understand clients existing business at the program level and explore new avenues to save cost and bring process efficiency
3. Identify business opportunities to create reusable components/accelerators and reuse existing components and best practices
4. Support the patent filing process for the IP assets created (applicable to some CoEs)

Sales Support and Project Estimation:

1. Support for developing RFPs and collaterals for proposals from a technical architecture
   estimation and risks perspective
2. Conduct demos
   and arrange for the demos based on client profiles
   if required
3. Anchor proposal development with cross-linkages across multiple competency units to arrive at a coherent solution proposal with focus on presenting unique value propositions and clear differentiators

Architecture Solution Definition & Design:

1. Develop and Enhance the architecture (application / technical / Infrastructure as applicable) meeting functional and non functional requirements; aligned to industry best practices
2. Program Design (including data modeling
   application design
   infrastructure design
   team structure)and capacity sizing
   working with Program Release Train Engineer to meet the requirements and SLAs of target state and in-transition as applicable
3. Identify of Concept testing (POC) needs and conduct POCs as applicable
4. Identify need for developing accelerators or frameworks and develop as applicable specific to the engagement
5. Identify key technical metrics to measure the SLA / requirements compliance
6. Define
   adopt and create required documentation on standards and guidelines
7. Contribute to re-usable frameworks
   tools and artefacts library

Project Management Support:

1. Assist the PM/Scrum Master/Program Manager to identify technical risks and come-up with mitigation strategies

Stakeholder Management:

1. Monitor the concerns of internal stakeholders like Product Managers and RTE s; and external stakeholders like client architects
   on architecture aspects. Follow through on commitments and achieve timely resolution of issues
2. Conduct initiatives to meet client expectations
3. Work to expand professional network in the client organization at the team and program levels

Business and Technical Research:

1. Analyze market trends / client requirements/ secondary research
2. Identify new ideas and provide inputs to Solution Architects for developing blueprint / PoC

Brand Building:

1. Organize and participate in events like webinars
   boot camps
   seminar conference
   and client conference to showcase capability
2. Identify opportunities with Solution Architects to cross-solutionize across project(s) and programs within or outside the BU

Asset Development and Governance:

1. Understand the plan for asset development
2. Design assets or artefacts as per plan (if required)
3. Conduct pilot run/review to validate the assets
   artefacts as feasible
4. Track utilization of reusable assets / architecture components/blueprints across the organization
5. Create case studies of program/project working with internal stakeholders

Skill Examples:

1. Use domain and industry knowledge in order to understand business requirements create POC to meet business requirements and contextualize the solution to the industry under guidance. Create architecture interact with SMEs at various stages of the development translate business requirements to system requirements and perform impact analysis of changes in requirements
2. Use Technology Knowledge to create of Concept (POC) / (reusable) assets under the guidance of the specialist. Apply best practices in own area of work and understand the IT strategy for the project. Create white papers under guidance help with performance troubleshooting and other complex troubleshooting. Define decide and defend the technology choices made; review solution under guidance
3. Use knowledge of Technology Trends to provide inputs on potential areas of opportunity for UST. Provide inputs to the specialist on creation of technology roadmap for the client research on new products / trends / best practices
4. Use knowledge of Architecture Concepts and Principles to create architecture catering to functional and non-functional requirements under guidance of the specialist. Re-engineer existing architecture solutions under the guidance of the specialist; provide training on best practices in architecture under guidance
5. Use knowledge of Design Patterns Tools and Principles to create high level design for the given requirements. Independently evaluate multiple design options and choose the appropriate options for best possible trade-offs. Conduct knowledge sessions to enhance teams design capabilities; review the low level design / high level design created by Specialists for efficiency (consumption of hardware memory and memory leaks etc. ) and maintainability of design
6. Use knowledge of Software Development Process Tools & Techniques to identify and assess incremental improvements for software development process methodology and tools. Take technical responsibility for all stages in the software development process conduct optimal coding with clear understanding of memory leakage and related impact. Implement standards and guidelines relevant to programming and development to come up with points of view and new technological ideas
7. Use knowledge of Project Management & Agile Tools and Techniques to support plan and manage medium size projects/programs as defined within UST. Identify risks and mitigation strategies
8. Use knowledge of Project Governance Framework to support development of the communication protocols escalation matrix and reporting mechanisms for small / medium projects/ program as defined within UST
9. Use knowledge of Project Metrics to understand relevance in project. Collect and collate project metrics; share it with the relevant stakeholders
10. Use knowledge of Estimation and Resource Planning to create estimate and plan resources for specific modules / small projects with detailed requirements or user stories in place
11. Use knowledge of Knowledge Management Tools & Techniques to leverage existing material and re-usable assets in knowledge repository. Independently create and update knowledge artefacts; create and track project specific KT plans. Provide training to others write white papers/ blogs at internal level write technical documents/ user understanding documents at the end of the project
12. Use knowledge of Technical Standards Documentation & Templates to create documentation appropriate for the project needs. Create documentation appropriate for the reusable assets/ best practices/ case studies
13. Use knowledge of Requirement Gathering and Analysis to support creation of requirements documents or user stories and high level process maps. Identify gaps on the basis of business process analyse responses to clarification questions to produce design documents. Create/review estimates and solutions at project level/program level create/review design artefacts update resourcing and schedule based on impacted areas identified; creating design specifically for the non-functional requirements
14. Use knowledge of Solution Structuring to carve out simple solution/ POC for a customer based on their needs review the proposal for completeness

Knowledge Examples:

• Domain/ Industry Knowledge: Basic knowledge of standard business processes within the relevant industry vertical and customer business domain
  1. Technology Knowledge: Demonstrates working knowledge of more than one technology area related to own area of work (e. g. Java/JEE 5+ Microsoft technologies or Mainframe/legacy) customer technology landscape multiple frameworks (Struts JSF Hibernate etc. ) within one technology area and their applicability. Consider low level details such as data structures algorithms APIs and libraries and best practices for one technology stack configuration parameters for successful deployment and configuration parameters for high performance within one technology stack
  2. Technology Trends: Demonstrates working knowledge of technology trends related to one technology stack and awareness of technology trends related to least two technologies
  3. Architecture Concepts and Principles: Demonstrates working knowledge of standard architectural principles models patterns (e. g. SOA N-Tier EDA etc. ) and perspective (e. g. TOGAF Zachman etc. ) integration architecture including input and output components existing integration methodologies and topologies source and external system non functional requirements data architecture deployment architecture architecture governance
  4. Design Patterns Tools and Principles: Applies specialized knowledge of design patterns design principles practices and design tools. Knowledge of documentation of design using tolls like EA
  5. Software Development Process Tools & Techniques: Demonstrates thorough knowledge of end to end SDLC process (Agile and Traditional) SDLC methodology programming principles tools best practices (refactoring code code package etc. )
  6. Project Management Tools and Techniques: Demonstrates working knowledge of project management process (such as project scoping requirements management change management risk management quality assurance disaster management etc. ) tools (MS Excel MPP client specific time sheets capacity planning tools etc. )
  7. Project Management: Demonstrates working knowledge of project governance framework RACI matrix and basic knowledge of project metrics like utilization onsite to offshore ratio span of control fresher ratio SLAs and quality metrics
  8. Estimation and Resource Planning: Working knowledge of estimation and resource planning techniques (e. g. TCP estimation model) UST specific estimation templates
  9. Working knowledge of industry knowledge management tools (such as portals wiki) UST and customer knowledge management tools techniques (such as workshops classroom training self-study application walkthrough and reverse KT)
  10. Technical Standards Documentation & Templates: Demonstrates working knowledge of various document templates and standards (such as business blueprint design documents and test specifications)
  11. Requirement Gathering and Analysis: Demonstrates working knowledge of requirements gathering for ( non functional) requirements analysis for functional and non functional requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (business analysis process mapping etc. ) and requirements management tools (e. g. MS Excel) and basic knowledge of functional requirements gathering. Specifically identify Architectural concerns and to document them as part of IT requirements including NFRs
  12. Solution Structuring: Demonstrates working knowledge of service offering and products
  
  

  Genesys Cloud Technical Architect UST Health is seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join our growing team. In this role, you will play a pivotal role in designing, implementing, and managing our Genesys Cloud CX environment, ensuring it meets the evolving needs of our organization. You bring: Required: o 10+ years of experience in contact center technology design and implementation. o 5+ years of experience with the application development lifecycle (Waterfall, Agile Scrum). o 5+ years of hands-on experience implementing Genesys Cloud CX, with a strong understanding of its products, features, and architecture. o Proven ability to design and develop Genesys Cloud architectures, applying best practices and translating them into use-case specific solutions. o Leadership experience to manage and mentor a development team, acting as a technical subject matter expert for contact center cloud solutions. o Ability to conduct -of-Concept (POC) demonstrations showcasing the design of CCaaS business processes (e. g. , call flows based on business requirements). o Experience collaborating with stakeholders to translate business needs into user stories, including elicitation, analysis, and documentation. o Expertise in contact center technologies, including IVR, CRM, WFO, etc. , with the ability to research and identify optimal solutions. o Proficiency in documenting business and system requirements, user stories, and design specifications. o Design and oversee the overall Genesys Cloud architecture. o Manage integrations with other business systems. o Establish best practices and standards for Genesys Cloud deployments. o Excellent communication and presentation skills. Preferred: o Experience with Avtex OneView and Salesforce Genesys Cloud adapter. o Ability to foster and maintain strong client relationships. o Business development and leadership skills. o Experience working in a healthcare environment and understanding of HIPAA compliance. In this role, you will: Design, develop, and implement scalable and secure Genesys Cloud CX solutions that meet the specific needs of our organization. Collaborate with stakeholders across various departments to understand business requirements and translate them into technical specifications. Lead the development team in building and deploying Genesys Cloud CX configurations, workflows, and automations. Conduct -of-Concept (POC) demonstrations to showcase the capabilities of Genesys Cloud CX solutions. Manage integrations between Genesys Cloud CX and other enterprise systems. Document technical designs, configurations, and processes to ensure maintainability and knowledge transfer. Establish and maintain best practices for Genesys Cloud deployments within the organization. Stay up-to-date on the latest Genesys Cloud CX features and functionalities. Provide technical leadership and mentorship to the development team. You are a highly motivated and results-oriented individual with a passion for technology and a strong understanding of contact center operations. You thrive in a fast-paced environment and possess excellent communication and collaboration skills. If you are ready to take your Genesys Cloud CX expertise to the next level, we encourage you to apply!