IT Service Delivery Manager

Delivery Manager - IT Service Delivery (18+ Years Experience)

We are seeking a highly experienced Delivery Manager with 18+ years in IT service delivery. This role involves end-to-end service management , including resource onboarding, people leadership, financial oversight, client reporting, service improvement, SLA compliance, and transition management .

Key Responsibilities

Service Delivery & Client Management

• Ensure seamless IT service delivery , meeting SLAs and exceeding client expectations.
• Drive service improvements and implement best practices.
• Maintain strong stakeholder relationships and ensure transparent reporting.

People & Resource Management

• Oversee onboarding, performance management, and professional development of the team.
• Foster a high-performing work environment and ensure resource optimization.

Financial Oversight

• Manage budgets, cost control, forecasting, and profitability .
• Identify and implement cost optimization strategies.

Transition Management

• Lead service transitions and handovers to ensure minimal disruption.
• Align transition processes with business and client needs.

IT Infrastructure & Cloud

• Basic to mid-level understanding of cloud, networking, and infrastructure services .
• Experience with AWS, Azure, or GCP is a plus.

Required Qualifications

• 18+ years in IT service delivery, including leadership roles .
• Strong knowledge of ITIL, SLA management, financial planning, and cost control .
• Proven expertise in client engagement, stakeholder management, and service transformation .
• Experience with cloud infrastructure is a plus.
• ITIL, PMP, or PRINCE2 certification preferred.