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Associate III - BPM
Piktorlabs
posted 2mon ago
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Flexible timing
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Job Description
Who we are:
At UST, we help the world s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 25 countries, we build for boundless impact touching billions of lives in the process. Visit us at .
The Opportunity
:
- Customer Focus: Focus on providing a prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. -
Attention to detail to ensure SOPs are followed and mistakes are not knowingly made -
Teamwork: Respect others and work well within the team. -
Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) -
Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills.
Writes clearly (Voice) - Typing Speed with 15WPM and 80% accuracy -
Analytical approach: Makes systematic judgments based on information and relevant assumptions. - Ability to follow SOP documents and escalate the s within the defined SLA Willingness and ability to learn new skills domain knowledge etc. -
Make rule based and discretionary decisions. - Process Trainer/Sr. QA/Domain Expert/MIS Analyst - Frontline resource - Voice/Backoffice Quality Auditors SME Domain Experts
What we believe
:
We re proud to embrace the same values that have shaped UST since the beginning. Since day one, we ve been building enduring relationships and a culture of integrity. And today, its those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST
reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
To support and promote the values of UST.
Comply with all Company policies and procedures
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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What people at Piktorlabs are saying
What Piktorlabs employees are saying about work life
based on 12 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Piktorlabs Benefits
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