EUC Engineer

Job Summary:

We are looking for a highly skilled Desktop Engineer to manage, support, and optimize the desktop platforms and end-user infrastructure across the organization. The ideal candidate will have experience in supporting large, complex desktop environments, particularly with VDI , Citrix , SCCM , Windows OS , and application deployment . You will be responsible for maintaining the desktop platform, deploying patches, creating deployment packages, and driving solutions for desktop-related escalations in the APAC region. As part of a global technology team, you will help develop and standardize desktop processes, and actively contribute to improving end-user experience and security.

Key Responsibilities: Desktop Platform Support & Management:

• Platform Maintenance: Support and maintain the desktop environment, including physical and virtual desktops (VDI), ensuring optimal performance, security, and availability.
• Global Patch Management: Participate in the global Desktop OS patch management process, ensuring timely deployment and compliance.
• Deployment & Custom Applications: Create deployment packages and custom applications in an enterprise environment using tools like SCCM , ensuring seamless installation and management.
• End User Services (EUS) Escalations: Act as the point of contact for APAC escalations, collaborating with regional EUS teams and bridging desktop engineering to resolve issues efficiently.
• Regional Nuances: Ensure that APAC-specific nuances are taken into account while adopting global standards and initiatives, ensuring regionally relevant solutions.
• Coaching & Mentorship: Coach and support the End User Services team and Service Desk teams through new and routine desktop-related tasks, promoting best practices and consistent service delivery.

Technology Enhancement & Collaboration:

• Technology Recommendations: Identify and recommend new end-user technologies to enhance security, reliability, and user experience, ensuring continuous improvement.
• Global Technology Projects: Participate in global technology projects to provide insights on desktop and end-user experience, ensuring alignment with organizational goals.
• Cross-Functional Collaboration: Work closely with Wintel , Network Engineers , and 3rd party support organizations to ensure smooth desktop platform operations.

Process & Documentation:

• Workstation Standards: Develop and maintain global workstation standards, processes, and documentation , ensuring consistency and quality across the organization.
• Automation Integration: Be familiar with next-generation desktop platforms and leverage automation tools to streamline processes and improve operational efficiency.
• Reporting & Metrics: Generate and maintain reports to track the team s productivity and desktop platform performance.

General Skills:

• Client-Focused Mindset: Demonstrate a strong customer-centric approach in troubleshooting and resolving issues.
• Mission-Critical Environment Experience: Experience working in mission-critical environments with a focus on uptime, reliability, and user experience.
• Industry Experience: A background in financial services or similar regulated industries is preferred, with a deep understanding of compliance and security standards.
• Documentation Skills: Ability to create clear, high-quality documentation for desktop platforms, processes, and procedures.
• VDI Expertise: Extensive experience supporting and troubleshooting VDI environments , as well as physical desktop environments .
• Desktop Transformation: Proven experience working on large-scale desktop transformation programs and optimizing desktop infrastructure.
• Profile Management & Optimization: Experience in managing profile optimization and Citrix policies to enhance user performance and desktop experience.

Technical Skills:

• Citrix:
  • XenDesktop/XenApp 7. 15+ (administration, optimization, and troubleshooting)
• Microsoft Technologies:
  • Windows Operating Systems (Windows 7, Windows 10, Windows Server)
  • Microsoft Group Policy (configuration and troubleshooting)
  • PowerShell (automation and scripting)
  • SCCM 2012 R2+ (application deployment, patch management, OS deployment)
  • App-V (application virtualization)
  • Office365 (administration and troubleshooting)
  • Microsoft Azure (integration with desktop environments)
• Appsense:
  • Environment Manager (configuration and management)
  • Performance Manager (user experience optimization)
  • Application Manager (application security and management)
• Other Key Technologies:
  • Thin Client technologies (management and support)
  • VMware vSphere (virtual desktop infrastructure management)
  • Skype for Business (management and troubleshooting)
  • Sophos (endpoint protection)
  • Lumension (patch management)
  • ServiceNow (incident and request management)
  • Logic Monitor & Systrack (performance monitoring and diagnostics)

Soft Skills & Leadership:

• Strong problem-solving and troubleshooting skills in complex desktop and VDI environments.
• Ability to collaborate effectively across teams, including Service Desk , Wintel , and Network Engineers .
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Adaptability to changing technologies and a proactive approach to continuous learning and improvement.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.

Working Hours:

• Willing to work in shift and weekend activities as needed, including on-call support for critical incidents.

This is an excellent opportunity to join a dynamic team and drive improvements in desktop engineering, end-user experience, and operational efficiency. If you are passionate about supporting large-scale desktop environments, driving technological change, and optimizing the end-user experience, we encourage you to apply.