Associate III - IT Asset Management

Independently handle ticket closures generation and maintenance of reports and asset management consultancy to customers. Guide A1 and A2 resources to excel in their roles.

Outcomes:

1. Provide asset management consultancy for optimum software license usage and best practices to UST employees
2. Supported Software Catalogue Management and Maintenance - Freeware Commercial and Server Software and periodic removalarchival of obsolete software; thereby keeping up to date.
3. Managing and maintaining software listed in Self-Service Portal (SCCM deployment) Isolve etc
4. Customising and scheduling reports from Service Now and Snow for analysis purposes
5. Analysing the software usage reports from various publisher portals and working with corresponding SPOC to fix under usage or over usage issues
6. Coordinate with team members to maintain accurate systems coverage in Snow
7. Software License/Contract Allocation in Snow
8. Mentor A1 and A2 band employees

Measures of Outcomes:

1. Number of review comments -
2. Non-compliance during process audits
3. Automation of service
4. Snow Coverage
5. Optimisation of software subscriptions
6. Training or certifications completed -2 per year

Outputs Expected:

Tickets:

1. Should not receive more than 2 negative review comments per quarter.

Compliance:

1. No notices of non-compliance during process audits

Trainings:

1. Attend at least 2 trainings in a year
2. Automation
3. Automate at least 2 services per year to considerably reduce the manual work c

Snow Coverage:

1. Snow Coverage to more than 95% on desktops and 99% on servers
2. Able to reduce the new subscription purchase for at least two publishers per year by clean-up

Skill Examples:

1. Ability to understand prioritize and escalate tasks to resolve issues quickly and make decisions promptly
2. Strong Excel and Dashboard skills
3. A desire for continuous learning and skill development.
4. Excellent verbal and written communication skills required including the ability to effectively communicate in both highly technical and non-technical environments
5. Detail oriented customer oriented result delivery oriented analytical thinking
6. Self-motivated and enthusiastic
7. Working in a team environment and with other teams
8. A great problem solver with the ability of coaching others to do the same

Knowledge Examples:

Knowledge Examples

1. Knowledge of the process of various organization units like legal procurement REFM team etc
2. Knowledge of various tools involved in IT Asset lifecycle management i. e. Snow Service now SCCM etc
3. Knowledge of various organization units involved in IT Asset lifecycle management.
4. Knowledge of standard ITIL Processes - Change Management Configuration Management and Service Support
5. Knowledge of ITAM best practices
6. ITAM tools utilization i. e. SNOW Service Now etc
7. ITAM Best practices
8. Principles of ISO 19770
9. Foundation Level - ITIL v3 or ITIL v4

Hardware asset cordinator: The Hardware Asset Coordinator is responsible for tracking hardware assets throughout their lifecycle, managing mobile phones and the mobile device management (MDM) system, and overseeing the asset disposition process, including managing the preferred partner. This role ensures that all hardware assets are accurately tracked, maintained, and disposed of in accordance with company policies and industry standards. Major Responsibilities Asset Lifecycle Management: Track and manage hardware assets from acquisition to disposal, ensuring accurate records are maintained in the asset management system. Mobile Device Management: Oversee the management of mobile phones and the MDM system, including provisioning, configuration, and support for mobile devices. Responsible for managing a partner that optimizes mobile plans and provides allocation detail. Asset Disposition: Coordinate the asset disposition process, including the secure and environmentally responsible disposal of hardware assets. Manage relationships with preferred partners for asset disposition. Inventory Control: Conduct regular audits of hardware assets to ensure inventory accuracy and compliance with company policies. Documentation: Maintain detailed records of all hardware assets, including purchase information, warranty details, and maintenance history. Compliance: Ensure compliance with all relevant regulations and industry standards related to hardware asset management and disposition. Reporting: Generate and present reports on hardware asset status, utilization, and disposition activities to the Asset Manager and other stakeholders. Collaboration: Work closely with IT, procurement, and other departments to ensure seamless asset management processes and address any issues related to hardware assets. Position Requirements: Education: Bachelor s degree in Information Technology, Business Administration, or a related field. Experience: Minimum of 3 years of experience in hardware asset management, mobile device management, or a related role. Experience with ITIL or other asset management frameworks. Certification in hardware asset management or mobile device management is a plus. Experience with Microsoft Intune. Writing SQL queries and creating reports in Power BI. Language: English (fluency in reading, writing and speaking). Additional Skills: Strong organizational and analytical skills. Proficiency in asset management software and MDM systems. Excellent communication and interpersonal skills. Job Description: Hardware Asset Coordinator Rev. January 20, 2025 Page 2 Ability to work independently and as part of a team. Attention to detail and a commitment to accuracy.