Physique 57 - Associate - Client Servicing & Sales (1-3 yrs)

About Physique 57 :

- Physique 57 is a growing women's fitness company that operates nine upscale, full-service exercise studios globally, including highly sought-after locations in New York City, the Hamptons, Beverly Hills, Philadelphia, and various licensed international sites.

- Our success extends beyond physical studios, as we also offer a thriving video on demand platform. At Physique 57, we provide a distinctive and specialized exercise experience that has captivated women around the world.

- Since our establishment, we have cultivated a lifestyle brand that embodies exceptional service, quality, expertise, innovation, meticulous attention to detail, market leadership, and proven results.

- With our presence in prominent cities and international locations, combined with our engaging video on demand platform, Physique 57 continues to attract an expanding global community of dedicated followers.

- Our unwavering commitment to customer satisfaction is deeply ingrained in our organizational culture. Our team members, at all levels of the organization, share a collective sense of teamwork, entrepreneurial spirit, ambition, and unwavering dedication to delivering excellence each and every day.

Job Description :

Physique 57 India is currently seeking an outgoing and detail-oriented individual to join our team as a Full-Time Sales & Client Servicing Associate (SaCS) at our newest studio location in Bangalore, India. As a front-line business driver and brand ambassador of Physique 57, the associate plays a pivotal role in delivering luxury customer service while maximizing studio sales. Under the direction of the Head of Sales & Client Servicing, associates must demonstrate a profound understanding of our products, services, and merchandise, ensuring an exceptional and personalized experience for our clientele.

Responsibilities :

Sales :

- Serve as a brand ambassador, effectively promoting Physique 57 India's premier products and services to prospective clients.

- Engage proactively with potential clients, understanding their fitness aspirations, and recommending tailored membership options.

- Conduct comprehensive sales consultations, providing detailed insights into our offerings, and addressing client inquiries professionally.

- Maintain meticulous and up-to-date records of sales activities, including leads, prospects, and conversions.

- Consistently meet or exceed sales targets, actively contributing to the overall revenue growth of the organization.

- Continuously update product knowledge and stay informed about industry trends to deliver unparalleled service to clients.

Client Servicing :

- Provide exceptional customer service, ensuring an outstanding experience for all clients.

- Assist clients with inquiries, promptly resolve concerns, and offer expert guidance on class schedules, membership details, and studio amenities.

- Cultivate and nurture client relationships, fostering long-term loyalty through personalized interactions and attentive consideration of individual needs.

- Actively listen to client feedback, promptly address concerns, and provide valuable insights to the management team for ongoing improvement.

- Maintain accurate client records and databases, demonstrating meticulous attention to detail and maintaining utmost confidentiality.

- Collaborate seamlessly with other team members to ensure smooth operations and consistently deliver high-quality service.

Studio Operations :

- Work closely with the studio team to maintain an inviting and impeccably organized environment for clients.

- Assist in essential administrative tasks such as class check-ins, membership renewals, and seamless processing of payments.

- Uphold Physique 57 India's stringent cleanliness standards, ensuring the studio maintains an impeccable appearance at all times.

- Support the successful implementation of promotional activities and events, fostering client engagement and enhancing retention.

Qualifications :

- Availability to work a full-time schedule of 6 days per week, including Saturdays & Sundays.

- Flexibility to accommodate a dynamic work schedule, including weekends, evenings, early mornings, and on holidays.

- Minimum 2 years of demonstrated experience in sales and client servicing, preferably within the fitness or hospitality industry.

- Proven track record of consistently meeting or exceeding ambitious sales targets.

- Excellent communication and interpersonal skills, enabling effective client engagement and relationship- building.

- Exceptional customer service orientation, demonstrating a genuine passion for surpassing client expectations.

- Keen attention to detail, along with exceptional organizational and multitasking abilities.

- Ability to thrive in a fast-paced, dynamic environment, adept at adapting to changing priorities.

- Proficiency in utilizing computer systems, databases, and customer relationship management (CRM) software.

- Flexible availability to accommodate evening shifts, weekends, and holidays as required by business needs.

- Strong affinity for fitness, coupled with a solid understanding of the fitness industry, will be viewed favorably.

- Actively contribute to companies' topline revenue through achieving predetermined sales - targets.