Hiring Business Analyst

Job Description:As the Lead Business Analyst (BA) for our retail/ecommerce division, you will be the primary liaison between diverse business stakeholders and technology teams to deliver high-impact technical solutions that align with business objectives. This role is pivotal across various phases of the software development lifecycle, including requirements gathering, documentation, analysis, design, and testing. You will mentor and guide fellow team members while continuously evaluating and enhancing tools and processes. Your key responsibility is to ensure that project delivery aligns seamlessly with both technology and business strategies. Additionally, you will support scrum organization, user story creation, and facilitate agile ceremonies.Required Skills:Advanced analytical and problem-solving abilities.Proficiency in process mapping and optimization.Strong attention to detail and accuracy.Excellent verbal and written communication skills, with the ability to interact professionally with executives, managers, technical experts, and diverse business units.Exceptional interpersonal skills for effective collaboration.Skilled in meeting facilitation and leading technical and business discussions.Effective time management and organizational capabilities.Ability to work independently and as part of a team.Commitment to maintaining confidentiality.Knowledge of Continuous Improvement techniques for enhancing processes and systems.Capable of managing multiple projects simultaneously within tight deadlines.Resilience in a fast-paced environment with strong problem-solving skills.Empathetic and patient, with a professional approach to handling difficult issues with employees, vendors, or customers.Experience with retail or ecommerce systems and third-party applications.Required Responsibilities:Partner with retail/ecommerce business units to plan and define business initiatives.Elicit and document requirements using a range of techniques such as interviews, document analysis, site visits, business process descriptions, use cases, and task analysis.Assess information from multiple sources, reconcile discrepancies, and distill complex information into actionable details.Communicate effectively with external and internal stakeholders to analyze information needs and functional requirements, delivering functional requirements through Business Requirements Documents (BRD), use cases, GUI designs, and interface specifications.Collaborate with developers and subject matter experts to set the technical vision and assess trade-offs between usability and performance.Oversee system set-up, configuration, testing, and administrative tasks for retail/ecommerce applications and third-party systems.Coordinate with application administrators for upgrades and implementations of third-party applications.Propose best practices and improvement opportunities through automation and process optimization.Serve as the main liaison between business units, technology teams, and support teams.Develop user manuals and conduct user training for retail/ecommerce applications.Maintain comprehensive reference documentation, including data element definitions and sources.Enhance team productivity by evaluating and developing new processes and procedures in line with industry best practices.Provide incident support and troubleshoot issues as they arise.Support Agile methodologies by gathering requirements and writing user stories.Preferred Skills:Proficiency with Office Suite.Ability to use PowerPoint for visualizing and communicating data and ideas.Experience with Visio, Miro, or Lucidchart for creating system diagrams.Requirements:Strong testing and quality assurance skills.Ability to work independently and be self-driven.Customer-focused with a proactive approach.Receptive to feedback and committed to continuous self-development.Domain Knowledge:Familiarity with retail and ecommerce systems including inventory management, customer relationship management (CRM), and online transaction processing.